Remote Revenue Operations Specialist

Summary

The Revenue Operations Specialist will partner with various teams to ensure timely, accurate billings and collections, manage tax compliance, and support the proposals process. The position offers a salary range of $115,000 - $145,000 annually, along with benefits such as medical, dental, vision insurance, 401(k) retirement plan, life insurance, disability insurance, transit and commuter benefits, flexible PTO, sick time, parental leave, and paid holidays.

Requirements

• Bachelor's degree in accounting or finance, preferred
• 3+ years of experience in billings and collections for a Saas based business with global sales
• Ability to demonstrate working knowledge of sales tax and income tax withholding
• Excellent time management, analytical  and problem-solving skills
• Energetic with the ability to remain flexible and adapt to changing priorities in a fast-paced environment
• Proven ability to work autonomously within a collaborative team environment while building relationships with business stakeholders and customers
• Strong oral and written communication skills along with a positive customer service attitude
• Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.)

Responsibilities

• Own the accurate and timely creation of billings based upon terms of sales orders
• Ensure compliance with relevant tax laws related to sales orders, including accurate assessment, collections/remittance and related tax filings based upon relevant tax laws
• Ensure appropriate customer and/or Company’s tax exemption declarations and documentation are in place to support relevant tax positions actioned
• Manage sales tax system ensuring the U.S. sales tax tables are maintained to reflect changes in business and statutory laws
• Work with deal desk and order management teams to ensure customer’s billing and shipping information is complete and accurate
• Partner with product, customer success and deal desk teams to stay informed of any new product or service offerings in order to ensure appropriate application of tax on sales orders
• Manage all customer interactions related to billing, including responding to billing questions, and following up with accounts on past due balances
• Ensure timely and complete collections, including accurate forecasting of the timing of collections.  Enforce payment terms and continuously drive improvement of the collections process, minimizing days sales outstanding (DSO)
• Partner with business stakeholders, including sales operations, channel and/or alliances teams to identify and action downstream transactions which are triggered through either the billing and/or collections process
• Partner with compliance and proposal teams to support customer compliance obligations and requests for proposals
• Own the general ledger accounts related to billing, including accounts receivable, sales tax, income tax withholding, ensuring accurate financial reporting and work papers in support of audit.  Assist with the annual financial statement audit
• Provide reporting related to billings, collections, aging and forecasting needed by the finance and accounting teams

Preferred Qualifications

Salesforce CPQ, NetSuite, Avalara and billing platforms such as Ariba experience is preferred

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Life Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance
• Transit, and Commuter benefits
• Flexible PTO
• 56 hours of Annual Sick time
• Paid Parental Leave and Paid Holidays