Sale and Service Administration Assistant

Summary

Join the OTIP Group of Companies (OGC) and contribute to a supportive and inclusive work environment where employees feel valued. As an Administrative and Billing Support, you will provide essential administrative and billing support to brokers in the Group Home & Auto and Lifestyle teams. Key responsibilities include responding to inquiries, completing administrative requests, contacting parties for follow-up, resolving problems, preparing responses, distributing mail and faxes, completing data entry, and maintaining confidentiality. The ideal candidate possesses intermediate knowledge of Microsoft Office Suite, superior time management and organizational skills, adaptability to a fast-paced environment, and the ability to work independently and collaboratively. OGC offers a rewarding salary, bonuses, industry-leading group benefits, a defined benefit pension plan, and professional development opportunities.

Requirements

• Intermediate knowledge of Microsoft Office Suite applications
• Superior time management and organizational skills to manage competing priorities, including project management skills
• Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software
• Ability to work independently and as part of collaborative team environment

Responsibilities

• Provides support to the Brokers in the Group Home & Auto and Lifestyle teams and helps respond to various inquiries and information requests
• Completes administrative requests, which includes assembling information and documents, and/or making changes to policies
• Completes follow-up by contacting appropriate parties via letter, email or telephone
• Consults with the Brokers to help resolve problem situations as required
• Prepares and processes responses in accordance with established standards
• Distributes mail and faxes. This includes opening and sorting mail correspondence for distribution to employees, as well as scanning and electronic indexing
• Completes data entry in the Broker Management System
• Keeps information confidential to protect operations
• Performs other duties within competence, as assigned

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement