Sales Account Manager

Summary

Join Dun & Bradstreet, a future-ready company that combines global data and local expertise to help clients make smarter decisions. The Inside Sales / SMB function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other digital channels.

Requirements

• Minimum of two (2) years of inside Sales, renewal sales or sales support experience with a strong track record of success
• Proven success in B2B sales, and account management experience are preferred
• Highly driven, focused and committed with consistent sales achievement
• Proven ability to work independently as well as a member of a team with flexibility to adapt and manage change effective in an ever-changing environment
• Ability to manage and report on opportunities throughout the various stages within the sales pipeline
• Proficiency in CRM software (e.g., SFDC) and Microsoft Office Suite skills
• Ability to operate in a high velocity, metrics driven sales organization
• Positive “can do” attitude, sense of urgency and strong desire to be successful
• Strong phone presence with active listening, negotiation and closing skills
• Have a knowledge of up-to-date industry trends, competitors, and emerging technologies
• Excellent verbal and written communications skills
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
• Fluency in Norwegian and English languages

Responsibilities

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients
• Manage the renewal process for small to medium businesses
• Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies
• Grow the revenue stream by identifying new logo opportunities, win-back opportunities and cross-sell opportunities
• Proactively look for ways to improve the customers’ current processes and implement/upgrade new or more effective modern solutions
• Collaborate with the Solution Sales to develop accounts and achieve revenue targets
• Provide support to customers to help resolve complex contract or usage queries and invoice disputes
• Effectively and powerfully communicate the value proposition to prospective customers through a consultative process to ensure customer growth

Benefits

• 25 days holiday per year plus 5 extra days off at Christmas and Easter
• Two paid volunteer days to contribute to causes in your community
• Sponsored gym membership (up to 250kr per month)
• Free group training two days a week with personal trainer
• Free use of training facilities at the office
• Access to company cabin
• Canteen with discounted lunch prices
• A focus on a healthy work life balance with access to great health insurance and pension
• Access to free services providing support and counselling
• Flexible working and hybrid working arrangements for most roles