Sales Account Manager

Summary

Join our team as a Sales Account Manager to cultivate strong client relationships, expand business opportunities, and ensure exceptional service delivery within a defined market. You will be instrumental in growing partnerships with TPAs, employer groups, brokers, and consultants, while identifying new revenue streams through additional product offerings. This role involves serving as the primary post-implementation contact, guaranteeing client satisfaction, retention, and expansion. You will develop and execute strategies to upsell and cross-sell Nomi's services, analyze network gaps, and collaborate with internal teams to optimize service offerings and customer experience. The position requires significant travel to visit clients and attend industry events.

Requirements

• 2-5 years of experience in account management, preferably within health benefits, healthcare fintech, or TPAs
• Deep expertise in Nomi’s product suite, including Analytics, Network, PBM, Payments, and Financial Services
• Strong understanding of the TPA ecosystem and healthcare industry dynamics
• Proven track record of client retention, expansion, and upselling
• Exceptional communication, presentation, and negotiation skills
• Ability to work both strategically and hands-on in a fast-paced environment

Responsibilities

• Build and maintain strong relationships with TPAs, employer groups, brokers, and consultants to expand client adoption of Nomi products
• Act as the primary post-go-live contact for assigned TPAs, employer groups, brokers, and consultants ensuring clear communication and proactive issue resolution
• Conduct quarterly on-site meetings with TPAs, employer groups, brokers, and consultants to deepen relationships and identify growth opportunities
• Organize monthly check-ins to assess what’s working, areas for improvement, and existing challenges where Nomi can add value
• Provide on-site support for employer open enrollment (OE) events and other benefit engagements
• Develop and execute strategies to upsell and cross-sell Nomi’s full suite of services, including Network, Analytics, PBM, and Payments
• Analyze network gaps and opportunities to optimize service offerings in key client locations
• Work closely with the banking and finance teams to ensure smooth payment processing and fund exchanges
• Partner with sales, implementation, and marketing teams to enhance customer experience and streamline account management
• Organize industry events (e.g., roundtable discussions, networking events) to foster collaboration between TPAs, employers, brokers, and consultants and other key stakeholders
• Maintain relationships with existing Cost Containment Network (CCN) groups, working toward increased utilization and potential conversions to Full Replacement Network
• Travel 35% of the time to visit clients, attend industry events, and strengthen partnerships