Sales Account Manager

Summary

Join RT², a company offering flexible, cutting-edge retail management solutions, as a Sales Account Manager. This role requires managing and supporting an RT2 account portfolio, serving as a subject matter expert on POS systems, and identifying customer opportunities. You will be the main point of contact for escalations, generate business and revenue, and provide ongoing support. The ideal candidate possesses strong technical expertise, exceptional customer service skills, and a proven track record of success. RT² offers a remote, flexible work environment and a competitive compensation package.

Requirements

• 2+ years experience supporting RTPay
• Proficient with Microsoft Office
• Strong verbal and written communication skills
• Business acumen to make informed decisions based on their understanding of the customer and company goals
• Proven track record of working well with customers and internal teams

Responsibilities

• Manage and support RT2 account portfolio throughout their lifecycle from onboarding to retention
• Be the Subject Matter Expert (SME) for all parts of the POS and use that knowledge to identify customer opportunities
• Main point of contact for all escalations and ensure solutions are provided in a timely manner
• Generate business and revenue by using existing and potential customer networks
• Ongoing support through all channels to troubleshoot issues, identify opportunities, and monitor customer satisfaction
• Communicate updates, best practices, and other relevant information to your customers and ensuring they are maximizing RTPOS
• Complete administrative duties which can include filling out forms, creating reports, and entering information into spreadsheets

Benefits

• Remote, flexible working options
• Competitive compensation
• Generous STI and LTI provisions
• Health, Dental and Vision Insurance
• Paid Annual Leave
• Paid Sick Leave
• 401K