Sales Development Representative

Summary

Join Business Wire, a Berkshire Hathaway company, as a Sales Development Representative (SDR) and be the primary contact for new agency business clients. You will nurture client relationships, manage outbound prospecting, and handle membership applications and account setups. Responsibilities include fielding client inquiries, researching prospects, communicating product value, maintaining sales records in CRM systems, and staying updated on industry trends. You will need excellent customer service, communication, and time management skills, proficiency in English and French, and resilience. A BA/BSc degree and sales experience are preferred. Business Wire offers competitive salary, remote work, excellent health benefits, fitness allowance, tuition reimbursement, 401k matching, generous PTO, and more.

Requirements

• Have previous experience providing excellent customer service in a fast-paced environment
• Possess strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level
• Have excellent written and verbal communication skills, including presentation skills
• Be proficient in verbal communication and written communication in both English and French languages
• Have exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail
• Demonstrate resilience, perseverance, and the ability to overcome objections
• Be self-disciplined, organized and ambitious with the ability to consistently hit daily and monthly objectives

Responsibilities

• Be the primary responsibility and contact for membership applications and account setup
• Field incoming emails and phone calls from prospective and existing clients. Includes but not limited to providing cost estimates, and assisting with billing/collection queries, product information and other general questions
• Research prospects and identify stakeholders to generate interest and create rapport
• Effectively communicate the value proposition and ROI of Business Wire products and services
• Maintain accurate records of all sales activities, including sales calls, meetings, opportunities, emails and social outreach in Salesforce/HubSpot CRMs
• Nurture, maintain and cultivate customer relationships and success from existing and newly created transactional/non-contract accounts
• Keep current with PR and Investor relations industry trends
• Contact customers through telephone, email, and social media to convey knowledge and position yourself as a resource and expert within investor relations, financial reporting, public relations, marketing, and corporate communications industries
• Develop thorough knowledge of the industry, our products and services, as well as those of our competitors
• Maximize results by satisfying multiple buyers in an organization and addressing conflicting needs of multiple buyer influencers. Understanding the customer’s business and providing solutions to meet their needs
• Manage expectations and overcome objections in an effective manner
• Assist as needed with Business Wire general office items, company events including media breakfasts, client visits and client lunch & learn meetings
• Work collaboratively in a group setting to achieve shared results

Preferred Qualifications

• Have understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications
• Have a BA/BSc degree, or international equivalent
• Have 1 year of sales experience
• Be proficient with Salesforce.com and HubSpot and business applications including Microsoft Office

Benefits

• Ability to work remotely
• Excellent health benefits that begin on your first day of employment
• $100 monthly fitness allotment
• A tuition reimbursement program
• Enhanced mental health resources
• 401(k) plan with generous company match
• PTO, Floating Holidays, Wellness Day Off, Birthday Day Off