Grafana Labs is hiring a
Sales Development Representative

Summary

The job is for a Sales Development Representative at Grafana Labs in the United Kingdom. The role involves managing the initial sales process, understanding customer needs, and handing off relationships to Account Executives when appropriate. The position is remote.

Requirements

• Located in the United Kingdom
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Superior written and verbal communication skills, able to talk to and connect with all levels at an organization
• Proven history of following through with goals and commitments
• Quick learner, able to take initiative, excellent at problem solving
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• Able to think strategically and tactically
• Demonstration of success in a non-sales goal-oriented environment

Responsibilities

• Respond to inbound leads/tickets, understand the customer's needs, identify key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Create and evolve customized email and social media strategies for outreach to prospects
• Build rapport and long-term relationships with prospects
• Track all activities in Salesforce and Outreach.io
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Work closely with the Sales Team on support and execution of account strategies
• Identify key players within an account, research and obtain business requirements and OKRs
• Create target user lists to engage accounts in your territory