Sales Development Representative

Summary

Join Grafana Labs as a Sales Development Representative (SDR) and embark on a rewarding journey contributing to the company's growth. You will engage with users and prospects, providing guidance and resources. Partner with the sales team to identify new business opportunities, leveraging your skills to build the revenue pipeline. Develop valuable, transferable skills while contributing to Grafana Labs' community and business goals. This role involves a balance of reactive and proactive work, requiring research, effective communication, and the use of AI tools. The ideal candidate is driven, humble, technically curious, and embraces a team-first attitude.

Requirements

• Located in Italy
• Fluent in Italian and English (both written and spoken) and fluency in Spanish is a plus
• Open to feedback and coaching, always looking for ways to improve
• Clear and concise written and verbal communication style
• Excellent organizational skills and the ability to prioritize many tasks and demands
• Willingness and ability to take on any task - no matter how small or big - with a focus on quality
• Resourceful and proactive in an environment that is constantly evolving
• Driven by purpose and by winning with a team-first attitude

Responsibilities

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone
• Use Salesforce and Grafana dashboards for lead and account management and research
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
• Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams such as marketing and sales to win as a team

Preferred Qualifications

• Would you be successful if you were part of our team?
• Will you love working here and be a positive influence on your fellow colleagues?
• Will you grow professionally and personally during your time here?

Benefits

• Equity
• Bonus (if applicable)