SupportNinja is hiring a
Sales Enablement Director

Summary

The job is for a Director of Sales Enablement at SupportNinja, a BPO company that provides outsourced support to fast-growing tech companies. The role involves developing strategies to enhance sales effectiveness, providing coaching to the sales team, nurturing closed/lost opportunities, and meeting key performance indicators.

Requirements

• Proven track record of success in sales leadership, sales enablement, coaching, and prospecting roles, with experience both as an individual contributor and as a sales team manager
• Strong understanding of sales processes, techniques, and best practices
• Excellent communication, presentation, and interpersonal skills
• Analytical mindset with the ability to translate data into actionable insights
• Experience utilizing CRM systems (e.g., Hubspot) and other sales enablement tools
• Demonstrated leadership ability with a passion for developing and motivating sales teams
• Ability to inspire and motivate a sales team is critical

Responsibilities

• Develop and execute strategies to enhance sales effectiveness and efficiency
• Ensure the sales team is equipped with necessary tools, resources, and training to succeed
• Collaborate with cross-functional teams to create and optimize sales enablement materials
• Regularly assess and refine sales processes to streamline workflows and improve outcomes
• Drive initiatives to improve SQL (Sales Qualified Lead) conversion rates and boost revenue
• Provide hands-on coaching and mentorship to our sales team to improve sales craft
• Evaluate and enhance sales scripts, follow-up sequences, and pitch decks
• Identify opportunities for skill development and conduct targeted training sessions
• Listen to sales calls and provide feedback and coaching
• Monitor sales communications (emails, follow ups, voicemails) and provide feedback and coaching
• Monitor sales performance metrics and provide feedback for continuous improvement
• Foster a culture of accountability and excellence within the sales team
• Implement strategies to re-engage with previously lost opportunities and convert them into new business
• Craft personalized outreach and nurture scripts for BDEs to reconnect with lost prospects
• Analyze reasons for previous losses and implement corrective actions to mitigate future losses
• Continuously monitor and refine nurturing efforts to maximize re-engagement success

Preferred Qualifications

BPO (Business Process Outsourcing) experience strongly preferred

Benefits

• Competitive compensation
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program