Rhombus is hiring a
Sales Engineer

Summary

The job is for a Sales Engineer in the EMEA region at Rhombus, a company that provides intelligent physical security solutions. The role involves developing strategies, collaborating with sales and engineering teams, conducting product demos, and more. The position is remote and can be located anywhere in the UK.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Networking & IT Security, or a related field
• 3-5 years of experience in a sales engineering role supporting SaaS products
• Strong understanding of IT infrastructure, software solutions, and technical support processes
• Excellent verbal and written communication skills. Ability to clearly articulate complex technical concepts with customers and partners at all levels
• Entrepreneurial and positive attitude with a strong desire to learn, and ability to thrive in a fast-paced, innovative environment
• Proven leadership skills with strong strategic thinking and problem-solving abilities

Responsibilities

• Develop and implement the strategy for the Sales Engineering department in EMEA
• Collaborate with the sales team to identify customer needs, provide technical expertise during sales process, and deliver compelling presentations and product demonstrations
• Conduct product demos and proof of concepts (POCs), manage relationships with multiple stakeholders, and sell to enterprise executives
• Work with channel partners to enhance their technical capabilities and drive joint sales efforts. Develop strong relationships with key partners and stakeholders
• Engage with customers to understand their technical requirements, provide solutions, and ensure successful product implementation
• Become the trusted technical advisor for key decision-makers, including CTOs, CISOs, and as the primary technical point of contact for international customers
• Conduct technical assessments, create proposals, and develop customized solutions that address customer needs and align with Rhombus’ offerings
• Oversee the implementation of solutions and provide ongoing technical support to ensure customer satisfaction and retention
• Work closely with product development, marketing, and customer support teams to ensure a seamless customer experience and continuous improvement of Rhombus products and services
• Work with clients and Rhombus Engineering to resolve product issues and provide regular issue and trend reporting

Preferred Qualifications

• Experience with customer service platforms, ticketing systems, and network switches/routers is preferred
• Experience working with APIs, Python, Javascript, etc., and other coding languages is a plus

Benefits

• Competitive Salary & Equity Options
• Flexible Schedule & Paid-Time Off
• Excellent Healthcare Coverage
• Generous Family Leave Policy
• WFH & Workspace Supplies
• Career Growth & Professional Development