Sales Operations Analyst

Summary

Join Reliance Health, a company redefining healthcare accessibility in emerging markets, as a dynamic Sales Operations Analyst. You will support the sales team by evaluating sales pitches, providing coaching, maintaining CRM data, generating performance reports, and identifying areas for improvement. This role requires strong analytical, organizational, and communication skills, along with CRM proficiency. Reliance Health offers a fantastic remote or office-based work environment in Nigeria, premium health insurance, a collaborative culture, professional development opportunities, unlimited leave days, and a learning & development benefit.

Requirements

• 1-3 years of experience in sales operations, sales support, sales, customer success roles
• Proficiency with CRM systems (e.g., Zoho, Salesforce, HubSpot) and sales tools
• Strong analytical, organizational, and communication skills

Responsibilities

• Evaluate sales pitches and provide constructive feedback to improve effectiveness
• Conduct coaching sessions and training workshops to enhance sales skills and techniques
• Ensure the accuracy and completeness of data in the CRM system
• Monitor and maintain CRM hygiene by regularly updating records and removing duplicates
• Generate regular performance reports and dashboards to track key sales metrics and KPIs
• Analyze sales data to identify trends, areas for improvement, and opportunities for growth
• Share insights and recommendations with their manager based on data analysis and sales team interactions
• Collaborate with the sales team to implement improvements and track their impact
• Stay updated with industry trends, sales techniques, and CRM best practices
• Continuously seek opportunities to improve processes, tools, and the overall effectiveness of the sales operations function

Benefits

• A fantastic working environment that’s fully remote or based out of our offices in Nigeria
• Premium health insurance package
• Collaborative and inclusive work environment
• Professional development, mentoring and growth opportunities
• Unlimited Leave Days: Take the time you need to recharge and rejuvenate
• Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement