Nextiva is hiring a
Sales Operations Director

Summary

Join a forward-thinking company that's changing the game with a conversation-centric platform. As the Sales Operations Director, you'll drive efficiency and effectiveness in commercial sales by overseeing operations, developing scalable processes, and ensuring alignment with business objectives.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA or advanced degree preferred
• 5+ years of experience in sales operations, with a focus on commercial sales, including at least 2 years in a leadership role
• Proven track record of optimizing sales processes and driving sales performance improvements in a commercial sales environment
• Strong analytical skills, with the ability to leverage data to drive decision-making and process improvements
• Proficiency in CRM systems (e.g., Salesforce), sales analytics tools, and Excel
• Excellent leadership and team management skills, with the ability to mentor and develop a high-performing team
• Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization
• Ability to manage multiple projects simultaneously and work in a fast-paced, dynamic environment
• Experience in leading cross-functional initiatives and driving change management efforts within a sales organization

Responsibilities

• Lead the development and implementation of streamlined sales processes tailored to the commercial sales team
• Identify and address process bottlenecks, inefficiencies, and areas for improvement to enhance sales productivity
• Review deals in forecast for risk, likelihood to close, and help needed cross functionally
• Support sales leaders using data reporting, applying judgement to ensure we are able to forecast with accuracy and predictability
• Develop and maintain comprehensive dashboards and reports to monitor commercial sales performance, including pipeline management, conversion rates, and sales cycle metrics
• Provide actionable insights to sales leadership based on data analysis, and recommend strategies to improve sales outcomes
• Oversee the sales forecasting process, ensuring accuracy and alignment with business goals
• Ensure data integrity, accuracy, and consistency within the CRM system
• Train and support the commercial sales team in the effective use of sales tools and technologies
• Collaborate with sales leadership to develop and execute commercial sales strategies that align with the company’s overall business objectives
• Participate in the annual planning process, including territory design, quota setting, and sales compensation plans
• Monitor and evaluate the effectiveness of sales strategies and make adjustments as necessary
• Lead and mentor a team of sales operations professionals, fostering a culture of excellence and continuous improvement
• Collaborate closely with Marketing, Finance, Product, and other departments to ensure alignment and support for commercial sales initiatives
• Act as a key liaison between the commercial sales team and other functional areas, ensuring clear communication and coordination
• Continuously assess and improve sales operations processes, leveraging industry best practices and emerging technologies
• Drive initiatives that enhance the scalability of the commercial sales organization and support the company’s growth objectives
• Foster a culture of innovation, encouraging the exploration of new ideas and approaches to sales operations

Benefits

• Comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees
• Employee long-term savings plan (401k) through Fidelity with Nextiva matching
• Comprehensive employee wellness programs
• Loads of learning and development opportunities which are coupled with career paths to last a lifetime