Sales Operations Manager

Summary

Join Aya Healthcare, a rapidly growing healthcare workforce solutions provider, as a Sales Operations and HubSpot expert! You will leverage your deep HubSpot expertise to optimize the platform, drive sales efficiency, and streamline marketing campaigns. This role involves managing HubSpot's CRM, Marketing Hub, and Sales Hub, integrating data sources, automating processes, and providing technical support. You will collaborate with sales and marketing teams, build reports and dashboards, and deliver training. The ideal candidate possesses extensive HubSpot experience, strong data management skills, and excellent communication abilities. Aya offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• 5+ years supporting sales and marketing teams while being HubSpot subject matter expert
• Bachelor’s degree required; Bachelor's degree in Marketing , Business, Information Technology, or a related field preferred
• Strong knowledge of HubSpot CRM, Sales Hub, and Marketing Hub
• Experience creating and managing workflows, dashboards, reports, and user permissions
• API experience managing data connectors, custom object creation and implementation, and managing database associations
• Experience with technical sales automation processes, account and permissions management
• Familiarity with sales processes and marketing automation techniques, forecasting via sales pipeline, deal creation and management, and lifecycle stages, including MQL to SAL handoffs
• Excellent data management and reporting skills, including campaign attribution experience
• Familiarity with Account-Based Marketing
• Excellent communication and collaboration skills to work with cross-functional teams
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Ability to train and coach end-users effectively
• Strong troubleshooting and problem-solving abilities

Responsibilities

• Administer the HubSpot platform including user setup, configuration, and permissions management
• Manage and optimize workflows, pipelines, and automations to ensure effective lead nurturing and sales processes
• Oversee data integrity and cleanliness by managing imports, duplicate records, and data audits
• Assist Sales teams in managing prospect lists, creating custom reports, and building dashboards for sales performance tracking
• Ensure seamless integration between HubSpot and other sales tools, such as LinkedIn Sales Navigator, Monday.com and other data and sales enablement platforms
• Provide troubleshooting and technical support for the Sales team’s use of HubSpot Sales Hub (e.g., email templates, sequences, tasks)
• Support the Marketing team in creating and managing product marketing campaigns, email templates, landing pages, and forms in HubSpot
• Collaborate with marketing to manage lead scoring models, segmentation, and audience targeting
• Ensure that campaign performance metrics are captured accurately and shared with the Marketing team
• Build and maintain custom reports and dashboards for sales and marketing performance analytics, including attribution
• Provide insights into key performance indicators (KPIs) to support data-driven decision-making across the organization
• Manage complex use cases and multiple lines of business and brands
• Develop and deliver training sessions and materials for HubSpot users to ensure effective use of the platform
• Stay up to date with HubSpot's new features and provide regular recommendations to optimize the platform's usage
• Serve as the primary point of contact for all HubSpot-related issues and inquiries from sales and marketing teams

Preferred Qualifications

Experience with other CRM or marketing automation platforms (Salesforce, Marketo, etc.) is a plus

Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily
• Compensation : Aya reasonably anticipates the pay scale for this position to be an annual salary of $110,000 to $140,000
• The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion