Sales Operations Manager

Summary

Join Inflect as the Sales Operations Manager and immerse yourself in all aspects of sales operations. Collaborate with Business Development and Customer Success teams to create precise forecasts and targets, manage bonus plans, and deliver customer and partner insights to enhance business development strategies. Leverage Salesforce data to make informed business decisions, build effective tools and dashboards, and streamline processes. Maintain a strong relationship with Salesforce consultants, ensuring seamless implementation and keeping stakeholders updated. Work across departments, assessing operational efficiency and proposing improvements. This role demands a strong analytical mindset, a deep understanding of business development and customer success, and a passion for optimizing Salesforce usage. Inflect offers a fast-paced, dynamic startup environment with opportunities for growth and ownership.

Requirements

• Have an analytical mindset
• Have a deep understanding of both business development and customer success processes
• Understand that making Salesforce easy to use and understand for the Business Development and Customer Success teams is a priority
• Be hyper-focused on the company’s business goals

Responsibilities

• Analyze and improve internal business development workflows to ensure efficiency and alignment with company goals
• Oversee Salesforce, ensuring accurate data entry and reporting
• Interacting with independent sales agents to align processes
• Interacting with our Service Provider partners on things like APIs, data and pricing updates, contracting and provisioning automations, etc
• Providing business performance analysis and generating reports to drive good decision-making
• Working with the Business Development and Customer Success teams to develop accurate sales forecasts, ensuring targets are met
• Collaborating with Business Development and Customer Success teams to ensure they have the tools, processes, and information to improve their performance
• Training new hires on how to use Salesforce
• Assisting in setting company targets and tracking progress
• Assist with the preparation of proposals, contracts, and other client-facing and partner-facing documents
• Gather and provide customer and partner insights to Business Development and Customer Success teams
• Document processes, ensuring that all workflows are standardized and repeatable
• Evaluate, implement, and manage sales-related tools and technologies (e.g., CRM systems, analytics platforms)
• Draft and administer bonus plans, ensuring clarity and accuracy in performance-based compensation

Preferred Qualifications

• Be a self-professed Salesforce nerd
• Recognize your own areas for growth where Salesforce is concerned
• Like to spend time continuing to grow your Salesforce skills through training and hands-on experimentation
• Spend some of your free time reading about new technologies and like to think of new ways to do things
• Find other people who love to do the same thing energizing
• Not tolerate systems that aren’t user-friendly or don’t integrate well

Benefits

• 100% remote work environment
• Fully covered health insurance options through a major health insurance provider for both you and your family (you pay $0)
• Dental and Vision insurance available with widely used providers
• Option grants begin vesting after year 1
• Unlimited PTO
• Typical amount of company holidays is 16+/yr (company holidays are based on the standard holidays in the US and Poland and can vary year to year)