Sales Operations Manager

Summary

Join Fender Musical Instruments Corporation's Global Sales team as a Sales Operations Manager! This remote position requires managing national accounts' order systems, pricing, and forecasting. You will provide product training to clients, collaborate with cross-functional teams, and improve sales operations workflows. Data analysis, reporting, and ensuring compliance are key responsibilities. The ideal candidate possesses strong analytical and communication skills, along with experience in sales operations and proficiency in relevant software.

Requirements

• Proficiency with Excel, SAP, Riversand, VendorNet and BW capabilities
• 3+ years of experience in sales operations, order management, or related roles
• Strong understanding of sales processes, distribution channels, and supply chain logistics
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving abilities
• Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to travel as required (up to 20%)

Responsibilities

• Support the execution of sales programs by managing and optimizing processes for national accounts
• Ensure that all operational procedures are followed for efficient product delivery, order processing, and customer satisfaction
• Travel to customer locations to provide in-depth product training
• Ensure that customers fully understand the product offerings, features, and benefits
• Work closely with sales, marketing, supply chain, and product management to ensure that all aspects of sales operations, including pricing, inventory management, and account forecasting, are aligned with company goals and customer needs
• Identify inefficiencies in sales operations workflows and recommend process improvements to increase accuracy, speed, and cost-effectiveness
• Collaborate on system enhancements and tools to improve internal and customer-facing operations
• Oversee order processing, from initiation through delivery, ensuring accurate and timely fulfillment for national accounts
• Partners with internal teams to troubleshoot any delays or issues that arise in the order cycle
• Analyze key operational data to monitor account performance, identify risks or opportunities, and provide actionable insights to account teams
• Generate and present regular reports on order fulfillment, account health, and operational KPIs
• Assist in forecasting product demand for national accounts, collaborating with supply chain and inventory teams to ensure adequate stock levels are maintained and prevent stockouts or overstock situations
• Act as an operational point of contact for national accounts, resolving any order, delivery, or product-related issues quickly and efficiently
• Ensure customer satisfaction by maintaining strong communication with account managers and clients
• Ensure that all operational activities comply with company policies, contracts, and legal regulations
• Maintain accurate and up-to-date documentation on orders, contracts, and account procedures
• Perform any other duties as assigned

Benefits

• Medical
• Dental
• 401(k)
• Paid time off
• Equipment purchase program