Gladly is hiring a
Sales Operations Manager

Summary

Join Gladly's Sales Operations team as a Sales Operations Manager, helping build a foundation for rapid business scaling. Key activities include designing sales structure, building process and reporting, and ensuring data integrity to drive insights.

Requirements

• 4+ years Sales Operations experience at a software company
• Deeply knowledgeable of Salesforce functionality and best-practices, Certification is a plus
• Familiarity with common sales technology stack (including Outreach, ZoomInfo, LinkedIn Sales Navigator) and is able to design cross-tool process
• Excellent communication skills - equally comfortable working with technical and non-technical stakeholders and can help others articulate their needs and translate them into projects
• Excellent project management skills, including organization and prioritization
• Detail-oriented and process-driven
• Driven by a need to uncover and solve problems

Responsibilities

• Partner with sales managers to build better processes and policies
• Proactively identify process challenges and either build or improve on these processes
• Support the team in designing reports and dashboards
• Supervise key data and maintain our reporting processes (spanning all sales pipeline, efficiency metrics, and forecasting)
• Be fanatical about data hygiene. Modify and improve the way we gather, store, and report on data via manual or automated processes
• Assist in the Marketing to Sales handoff, including ownership of lead upload, scoring, routing, and assignment; help streamline the process as we grow
• Drive improvements to our technology stack by recommending and integrating technologies that help our sales team to achieve their goals
• Communicate change across the organization and work to train others on new processes, policies, and tools
• Seek to automate where possible, and understand the benefits of automation in a scaling business
• Handle case queue to ensure our collaborators receive timely responses to their inquiries

Benefits

• Competitive salaries, stock options
• Medical, Dental, Vision and Life insurance
• Generous paid time off
• Generous paid Parental Leave
• 401K
• Flexible Spending Accounts
• Home office stipends