Luxury Presence is hiring a
Sales Operations Manager

Summary

Join Luxury Presence as a Sales Operations Manager to optimize lead management and sales processes, ensuring our sales team operates at peak efficiency. This role involves managing lead queues, analyzing outbound lead performance, leading a small team of offshore resources focused on data sourcing, and building and maintaining Salesforce reports and dashboards.

Requirements

• 5+ years of proven experience in sales operations with a strong focus on lead management and performance analysis
• Proven proficiency in Salesforce and familiarity with other sales and marketing tools and platforms. HubSpot is a plus
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Strong analytical skills with the ability to translate data into actionable insights
• High attention to detail and the ability to manage multiple tasks and deadlines in a fast-paced environment
• Experience working with data sourcing/data research teams
• A track record of reducing the operational overhead of Sales teams by leveraging software and automation when possible
• The willingness to provide hands-on support to the sales team by helping with ad hoc projects and reporting from various internal systems

Responsibilities

• Manage and maintain lead queues and automation to ensure the right outbound leads get to the right sales reps for maximum conversion
• Analyze and report on outbound lead performance to identify trends, opportunities, and areas for improvement while providing actionable insights to sales managers and reps
• Lead a small team of offshore resources responsible for manually sourcing and validating data
• Manage the Rules of Engagement to ensure consistent and fair lead handling across the sales organization with corresponding reporting and analysis
• Develop Salesforce reports and dashboards to provide accurate, real-time visibility of channel, team and individual sales representative performance
• Run list imports into HubSpot, ensuring data accuracy and compliance
• Partner with our CRM team to drive updates and changes to salesforce.com to ensure optimum output
• Help administer and configure applications leveraged by the sales team including Pandadoc, Dialpad, etc
• Partner with various cross-functional leaders to ensure alignment on projects and initiatives

Preferred Qualifications

Familiarity with HubSpot is a plus