Sales Order Processing Specialist

Summary

Join Turnitin as an Order Processing Specialist and contribute to a global education innovator. You will accurately process daily purchases, activate accounts, and handle various customer requests. This role involves direct customer communication, managing projects across departments, and providing support to internal teams. Success requires strong organizational and interpersonal skills, the ability to manage multiple priorities, and a customer-centric approach. Turnitin offers a remote-centric culture, competitive benefits, and a commitment to employee well-being.

Requirements

• High level of computer literacy
• High Level of attention to detail
• Excellent verbal and written communication skills
• Must be customer-retention focused
• Must be able to effectively prioritize, multi task and work well as part of a team
• Candidate need to work in UK hours
• University degree

Responsibilities

• Process external customer purchase orders, signed Order Forms or other forms of commitments
• Provision new and existing customer accounts on multiple platforms for our various products
• Process internal customer requests
• Effectively resolve customer issues/concerns regarding purchases/provisioning
• Respond to customer email inquiries and requests
• Develop and maintain excellent rapport with customers, both internal and external
• Provide first hand support to sales, resellers/partners, finance, product support teams globally
• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
• Perform other administration duties and projects as assigned

Preferred Qualifications

• 2-3 years’ experience (preferred) in order processing, customer service or related experience order processing, customer service or related experience
• Previous experience with SalesForce and Netsuite

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*