Sales Team Leader

Summary

Join Zego as a Sales Team Leader and lead a high-performing team of Sales Executives, driving operational excellence and achieving commercial success. You will directly manage and mentor your team, fostering a collaborative and results-oriented culture. Responsibilities include analyzing team performance, implementing strategies to boost conversions, managing escalations, and ensuring operational efficiency. The ideal candidate possesses proven sales leadership experience, strong coaching skills, and a data-driven approach. Zego offers a flexible, mostly remote work environment with opportunities for professional growth and development. The company values diversity and inclusion, creating a supportive and collaborative work environment.

Requirements

• Proven experience in a high-performance, target-driven sales environment (ideally in a contact centre or commercial setting)
• Strong leadership, mentoring, and coaching skills with the ability to develop and engage teams
• Excellent communicator, capable of managing change and inspiring others through transitions
• Strong analytical mindset with experience interpreting sales performance data to drive results
• Comfortable handling customer escalations and implementing corrective actions
• Highly organised and confident managing multiple operational and people responsibilities
• Experience with CRM systems, QA tools, and sales enablement platforms (e.g. TalkDesk, Salesforce)
• Passionate about continuous improvement and personal development — both for yourself and your team

Responsibilities

• Directly supervise Sales Executives and Seniors, ensuring performance targets are met and exceeded
• Conduct monthly 1:1s and ongoing coaching conversations, using Zego’s performance framework
• Foster a high-performing, inclusive team culture that is motivated, engaged, and accountable
• Support Personal Development Plans (PDPs) and succession planning for all team members
• Manage onboarding through a tailored 90-day plan to ensure successful probation outcomes
• Analyse team performance data to identify trends, gaps, and opportunities for improvement
• Drive conversion through competitions, incentives, outbound strategies, and expert coaching
• Collaborate with stakeholders to deliver business initiatives, corrective action plans, and reporting
• Own the implementation and monitoring of KPIs (conversion rates, contact rates, QA scores, etc.)
• Manage escalations and customer complaints in line with internal risk and compliance processes
• Schedule team resources to ensure optimal coverage across commercial operations
• Maintain high standards of administrative accuracy, including absence records, RTWs, and investigations
• Lead disciplinary processes in partnership with the People Team when required
• Ensure processes and customer guidance are followed and risk is mitigated
• Call monitor and review QA evaluations to identify coaching opportunities
• Ensure timely (within 24 hours) and documented feedback on compliance breaches or escalations
• Proactively reduce complaint volumes and improve customer sentiment through coaching and feedback loops

Benefits

• You’ll be working mostly remotely, with quarterly team and company-wide events
• We will also provide a contribution towards travel costs