Salesforce Administrator

Summary

Join Experian as a Salesforce Administrator/Analyst and be responsible for the design, implementation, administration, and support of CRM software and tools. You will monitor daily operations, develop CRM capabilities, and ensure system testing. Operational management includes resolving support issues, integrating CRM platforms, designing and coding CRM systems, and analyzing user requirements. You will also lead enhancement efforts, create documentation, deliver training, and troubleshoot CRM applications. This permanent, home-based role in Costa Rica requires a college degree, relevant experience, and CRM administration expertise. Experian offers a comprehensive benefits package.

Requirements

• College diploma or university 4-year degree in the field of computer science, information systems, or computer engineering
• 4 years of relevant business experience including progress program/system management related to sales, marketing and/or customer experience related activities
• 3+ years' experience in CRM administration
• Thorough understanding of CRM technology, relational databases, business intelligence tools, marketing automation tools, and dashboard tools
• Strong background in database platforms
• Knowledge of operating systems and web browsers
• Experience with Apex programming language, VisualForce development, report writing software and HTML and CSS
• Knowledge of Apttus administration
• Proven project management or business analyst experience

Responsibilities

• Monitor the daily operations of Salesforce.com and supporting applications
• Develop CRM capabilities to build and develop the technology infrastructure, analytics platform and other appropriate tools
• Monitor system testing strategy for SFDC projects and enhancements
• Provides best practice guidance and innovations in CRM
• Monitor the support case queue and take ownership in resolving submitted issues
• Support the integration efforts for merging CRM platforms with enterprise systems and applications
• Design, code, test, and document all new or modified CRM systems, applications, and programs
• Design, code, test processes involving data ETL (extract, transform, load) processes
• Analyze user requirements and, based on findings, design functional specifications for CRM front-end applications
• Work with stakeholders to ensure that data entry, retrieval, change, and delete functions meet business requirements for project completion
• Support change control and testing processes for modifications to data delivery system changes
• Lead enhancement efforts using best practices and client specific considerations
• Create documentation of data delivery standards, principles and timeline for projects and enhancements
• Design and deliver end-user training and training materials; provide technical support as necessary
• Troubleshoot CRM tools, systems, and software; performance-tune these applications as necessary
• Be responsible designing and implementing mission-critical solutions that are usable, scalable, extensible, and maintainable, mainly on the Force.com platform
• Take responsibility for developing in Apex, HTML, CSS, JavaScript and other technologies

Preferred Qualifications

Experience with Tableau

Benefits

• Medical, life and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program