Remote Salesforce Administrator, Technical Consultant

Summary

Join a dynamic team at Mitek as a Systems Administrator for our Sales organization, providing expertise for Salesforce Sales Cloud platform and implementing best practices. Collaborate with cross-functional teams, provide user support, and work closely with leadership to ensure core systems are built for scale.

Requirements

• Bachelor's degree in a relevant field
• Knowledge, skills and abilities typically gained from 5+ years of relevant experience
• Proven experience as a Salesforce Sales Cloud Administrator
• Salesforce Sales Cloud Certified Administrator required
• Advanced Administrator certification preferred

Responsibilities

• Manage and administer the Salesforce environment, including configuration, maintenance, security, user management, data integrity, and integration with other applications that support the organization’s business processes
• Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools
• Test configurations, integrations and automations
• Follow system management Agile best practices, including design reviews, prioritization, standardized deployment plans, rollback plans and audit control methods
• Provide guidance, coaching and training to all Mitek Systems end users
• Create reports and dashboards to convey data insights across teams; perform necessary research and collaborate with stakeholders to design and implement data insights strategy and design
• Work with stakeholders to create and socialize data integrity strategy; communicate with stakeholders to ensure team compliance with data purity processes and procedures
• Work with users to troubleshoot Salesforce issues and implement solutions; monitor system performance, troubleshoot issues, and ensure smooth day-to-day operations of the Salesforce platform
• Communicate thoroughly and punctually with stakeholders regarding enhancements, changes, updates, etc
• Work closely with contractors and vendors as needed to facilitate services

Benefits

• Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
• Financial future: retirement/pension plan contributions, MTK stock plan participation
• Income protection: life event & disability coverage
• Paid time off: generous annual leave, company holidays, volunteer time off
• Learning: e-learning license, tuition reimbursement, hackathons
• Home office setup allowance