Salesforce Administrator

Summary

Join Olo, a leading SaaS platform in the restaurant industry, as a Salesforce Administrator supporting the Sales Operations team. You will design, customize, and configure Salesforce solutions to meet complex business requirements, implement data governance strategies, and identify automation opportunities. Responsibilities include performing system audits, creating documentation, and generating reports. This role requires 2-4+ years of hands-on Salesforce administration experience, a Salesforce Administrator Certification, and deep knowledge of Salesforce automation. The position offers remote work flexibility within the U.S. or at Olo's NYC headquarters. Olo provides competitive benefits, including paid time off, health insurance, 401k match, and parental leave.

Requirements

• 2 to 4+ years of hands-on experience as a salesforce administrator, with in-depth knowledge of Salesforce architecture
• Salesforce Administrator Certification
• Deep knowledge of all Salesforce point and click automation
• Successfully manage and prioritize multiple projects simultaneously, ensuring timely delivery of high-quality solutions that align with business objectives
• Thrive in a dynamic and evolving environment, staying informed about the latest Salesforce releases and industry best practices to proactively suggest and implement system enhancements
• Contribute to the development and execution of the overall Salesforce strategy, aligning system capabilities with the organization's long-term goals and objectives

Responsibilities

• Design, customize ,and configure Salesforce to meet complex business requirements, including custom objects, workflows, validation rules, and automation flows
• Implement data governance strategies, including data quality, data migration, and data archiving, to maintain a clean and reliable database for informed decision-making in collaboration with key stakeholders
• Identify opportunities for automation and best practices within Salesforce processes to streamline workflows, enhance efficiency, and improve overall system performance
• Perform regular audits with improvement suggestions to keep the technical debt low and consistently maintain the system for optimal performance
• Create and maintain comprehensive documentation of system configurations, changes, and processes, and generate insightful reports and dashboards for key stakeholders

Preferred Qualifications

• Advanced Administrator Salesforce Certification
• Familiarity with Apex and Lightning Component development to extend Salesforce functionality beyond declarative configuration
• Knowledge of and experience working with third-party applications and integrations available on the Salesforce AppExchange

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• A generous parental leave plan
• Volunteer time off
• Gift matching policy