Manager, Salesforce Administration

Summary

Join Bloomerang as the Manager of Salesforce Administration, leading a team and managing all Salesforce requests, including change management and governance. You will define and communicate a strategic roadmap for the Salesforce platform, aligning it with business objectives. Responsibilities include overseeing release management, team workload, and proactive system maintenance. You will mentor team members, manage team performance, and provide expert technical guidance. The role also involves enforcing platform governance, managing risks, translating business needs, and partnering with the Salesforce Architect. Bloomerang offers a competitive salary, comprehensive benefits, and a fully remote work option.

Requirements

• Bachelor’s Degree in a relevant field or equivalent experience
• 5+ years of hands-on experience as a Salesforce Administrator
• 2+ years of direct people management experience, with a proven track record of coaching and developing a technical team
• Deep knowledge of Salesforce administration, including governance, security, and data management best practices
• Salesforce Certified Administrator (ADM 201) required

Responsibilities

• Strategic Vision & Roadmap: Define and communicate a clear vision and strategic roadmap for our Salesforce platform, aligning it with overall business objectives
• Oversee Release Management: Manage the deployment schedule for administrative changes and ensuring quality assurance and testing are completed
• Oversee Team Workload and Capacity: Triage incoming support tickets, administrative requests, and assigning tasks based on individual strengths and development goals
• Maintenance Planning: Proactive system maintenance, including security reviews, release updates, and system health checks
• Mentor Team Members : Lead and mentor a team of Salesforce administrators and developers, providing guidance, support, and professional development opportunities
• Manage Team Performance: Set clear goals, conducting performance reviews, and developing a culture of accountability and continuous improvement
• Technical Direction: Offer expert technical guidance and best practices for Salesforce solutions, architecture, and integrations
• Operational Health Ownership: Monitoring system performance, usage, and data storage, and proactively addressing potential issues for the Salesforce platform
• Enforce Platform Governance: Ensure the team adheres to the architectural standards, data policies, and best practices defined by the Salesforce Solution Architect
• Risk Management: Identify and mitigate potential risks related to Salesforce projects and operations
• Translate Business Needs: Partner with stakeholders to understand their challenges and collaborate with the Project Manager and Architect to refine requirements for the development backlog
• Partner with the Salesforce Architect to provide insights on platform capabilities, administrative effort, and technical debt that will inform the strategic roadmap

Preferred Qualifications

• Salesforce Certified Advanced Administrator or other relevant certifications
• Demonstrated experience working in a team environment with dedicated Architect and/or Project Manager roles
• Experience in establishing and managing operational metrics (SLAs, ticket resolution times)
• Excellent interpersonal and communication skills, with a talent for building relationships and leading through influence
• Strong ability to manage priorities and triage requests in a dynamic environment

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The salary range for this position is: $117,500 - $160,000. You may also be eligible for a discretionary bonus
• This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters