Salesforce Administrator

Summary

Join Swiftly, a retail digital technology startup, as a Salesforce Administrator supporting marketing initiatives, retailer sales flows, and advertising campaigns. This full-time contract role requires managing invoices, collaborating with multiple teams, and demonstrating strong attention to detail. You will ensure high-quality data integrity, configure Salesforce objects, develop automation, manage user access, build reports and dashboards, and monitor system performance. The role also involves collaborating with IT, providing end-user training, troubleshooting issues, and supporting the billing process. Swiftly offers a collaborative environment and values employees who work well in ambiguous, fast-paced settings.

Requirements

• 2+ years of hands-on Salesforce experience
• Strong understanding of Salesforce architecture and data models
• Analytical mindset with the ability to understand business processesand translate them into technical solutions

Responsibilities

• Ensure high-quality data integrity by importing, updating, and cleaning records while removing duplicates and outdated entries
• Create and maintain data validation rules to ensure consistency and compliance with company policies and industry regulations
• Configure Salesforce objects, fields, and page layouts to align with business workflows
• Develop and optimize automation using Flow, Workflows, and Process Builder to streamline the sales cycle, from lead capture to opportunity closure
• Manage user access by assigning roles, profiles, and permission sets. Set up field-level security, role hierarchies, and sharing rules to ensure proper data segmentation and compliance
• Build custom reports and dashboards to monitor key performance indicators (KPIs) and provide actionable insights
• Monitor system performance and make data-driven recommendations to enhance business operations
• Collaborate with IT teams to implement system enhancements and resolve technical issues
• Provide end-user training, create documentation, and serve as a liaison between business teams and Salesforce developers
• Troubleshoot issues, drive adoption, and stay updated with Salesforce releases to apply relevant updates
• Support the billing process within Salesforce, ensuring accurate invoicing and revenue recognition
• Other related duties as assigned

Preferred Qualifications

• Salesforce Administrator certification
• Excellent communication skills to liaise between departments, understand their needs, and translate them into Salesforce solutions

Benefits

$2,000 - $3,000 a month