Remote Salesforce Administrator

Summary

Join Wiz, the fastest-growing startup ever, as a Salesforce Administrator to help scale our quickly growing business and solve day-to-day problems. You'll assist in configuring and customizing Salesforce, provide frontline support to sales teams, ensure data integrity and accuracy, create reports and dashboards, stay updated on Salesforce best practices, collaborate with cross-functional teams, and contribute to continuous improvement.

Requirements

• 2+ years of Salesforce experience
• A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant experience may be considered in lieu of a degree
• Experience with Salesforce administration and familiarity with Salesforce configuration options, data models, and basic Salesforce automation tools (e.g., workflow rules, process builder)
• Experience with self-managing caseloads
• Basic understanding of CRM principles, data management practices, and database structure
• Strong analytical skills with an aptitude for understanding complex systems and processes
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with team members across departments
• High level of accuracy and attention to detail, particularly in relation to data entry, data management, and creating and maintaining documentation
• Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing requirements and technologies
• A strong team player with a positive attitude, able to collaborate with others, share insights, and work effectively in a team-oriented environment
• A commitment to continuous learning and improvement, with a keen interest in staying up-to-date with the latest Salesforce features, technologies, and best practices
• Experience in customer service, with the ability to empathize with users, understand their needs, and deliver effective solutions

Responsibilities

• Salesforce Configuration and Customization: You'll assist in configuring and customizing Salesforce to meet the evolving needs of our sales teams
• User Support and Training: You'll provide frontline support to our sales team, helping them troubleshoot issues, answer questions, and optimize their use of Salesforce
• Data Management and Quality Assurance: You'll play a key role in ensuring the integrity and accuracy of our Salesforce data
• Reporting and Analytics: You'll create and maintain reports and dashboards in Salesforce to provide insights into sales performance, pipeline health, and other key metrics
• Stay Updated on Salesforce Best Practices: You'll stay abreast of the latest Salesforce features, updates, and best practices, leveraging your knowledge to continuously improve our Salesforce instance and maximize its value to the organization
• Collaborate and Communicate: You'll collaborate with cross-functional teams, including sales, marketing, customer success, and IT, to gather requirements, implement solutions, and drive adoption of Salesforce throughout the organization
• Support Continuous Improvement: You'll actively participate in discussions and initiatives aimed at optimizing our sales processes and systems
• Be a part of a highly collaborative team: As a Salesforce Admin, you will be responsible for contributing to our standups and internal calls by providing your insight on the needs of the business

Preferred Qualifications

Salesforce Administrator certification is a plus but not required