Salesforce Business Analyst

Summary

Join Quilt Software's growing Sales Operations Team as a Salesforce Business Systems Analyst! This role bridges business stakeholders and technical teams, ensuring alignment on key projects. You will support our Salesforce CRM, contribute to Quote-to-Cash transformation, and optimize GTM processes. Leveraging your Salesforce expertise and GTM tool knowledge, you'll gather requirements, troubleshoot issues, and enhance integrations. This position requires strong analytical, communication, and project management skills. Quilt Software offers a competitive salary, comprehensive benefits, and opportunities for growth within a thriving company.

Requirements

• Minimum of 3+ years experience as a Business Analyst or related role working within Salesforce
• Technical knowledge of Salesforce, including data management, reporting, and basic administration
• Experience with GTM tools such as Salesforce, Dealhub CPQ, DocuSign, Avalara, Gong, RingDNA, RingCentral, Hubspot, Qualtrics
• Demonstrated analytical and problem-solving skills, with the ability to analyze data, identify trends, and propose actionable insights
• Demonstrated interpersonal and communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders
• Proven ability to coordinate and manage projects with cross-functional teams, ensuring timelines and expectations are met
• Ability to understand and map business processes, with a focus on identifying opportunities for improvement and scalability

Responsibilities

• Act as the bridge between business stakeholders (Sales, Marketing, Customer Success, etc.) and the GTM Systems team, translating business needs into technical requirements and vice versa
• Collaborate with stakeholders to define, document, and prioritize requirements, ensuring clear communication and alignment with GTM Systems and development teams. Drive standardization of Quilt’s documentation practices
• Gain a strong technical understanding of our Salesforce environment to support configurations, troubleshoot issues, and assist with training and documentation
• Leverage knowledge of GTM tools (e.g., Salesforce, Dealhub CPQ, DocuSign, Avalara, Gong, RingDNA, RingCentral, Hubspot, Qualtrics, etc.) to enhance integrations, streamline workflows, and provide insights for system improvements
• Conduct regular audits and analyses to identify opportunities for efficiency, automation, data integrity, and enhanced reporting
• Support initiatives to maintain and improve data hygiene and controls within Salesforce and GTM tools, ensuring accurate and actionable data across all systems
• Manage timelines, deliverables, and communication across cross-functional teams, ensuring successful project outcomes that align with company goals
• Develop and deliver user training, creating documentation and guides to support self-sufficiency and best practices across departments

Preferred Qualifications

• A plus if from a GTM or Sales Operations environment
• Salesforce Admin or Salesforce Business Analyst certification is a plus

Benefits

• Competitive salary and commission structure
• Comprehensive benefits package including medical, dental, and vision coverage
• 401k Opportunity with Company Match
• Opportunities for career growth and advancement within a rapidly growing company
• Ongoing training and professional development initiatives
• Fun and collaborative work environment with a focus on teamwork and innovation