Salesforce Business Systems Analyst

Summary

Join our team as a Salesforce Business Systems Analyst (BSA) and play a key role in solving and implementing Salesforce solutions, supporting end users, analyzing business requirements, and driving business growth and success for our network of 200+ agencies and the National office.

Requirements

• Must have: Active Salesforce Certification (cannot be expired), Salesforce Certified Administrator, or Salesforce Certified Platform App Builder
• Education Level: Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
• Years of Related Work Experience: A minimum of 3-5 years of relevant experience as a Salesforce Administrator and Business Analyst

Responsibilities

• Performing Salesforce admin/UAT/config/data migration/integration/training
• Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices (Tier 3 support)
• Designing and implementing Salesforce solutions and functionalities
• Designing and implementing Salesforce reports and dashboards
• Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential
• Reviewing, analyzing, and evaluating business systems, models, requirements, and needs
• Identify opportunities for process improvement and optimization within Salesforce and related systems
• Defining requirements and converting them into workable user stories
• Preparing key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems
• Participating in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs
• Lead Salesforce initiatives, including managing project timelines and resources
• Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success

Benefits

100% REMOTE work