Salesforce CPQ Systems Analyst

Summary

Join SentinelOne as a Staff Salesforce CPQ Business System Analyst and contribute to the expansion and scaling of our Salesforce instance. Partner with technology and business teams to identify needs, document requirements, and develop solutions. Utilize your expertise in CPQ, Advanced Approvals, Products, and Pricing to deliver scalable solutions. Create and maintain workflows, processes, and Salesforce configurations. Maintain interfaces between Salesforce and other business systems. Provide user support, training, and participate in release management. This role requires a Salesforce Administrator Certification and 5-8+ years of experience supporting a sales organization.

Requirements

• Salesforce Administrator Certification (Required)
• Deep understanding of the Lead-To-Cash business process (Lead, Opportunity, Quote, Contract) and supporting technologies (Salesforce CPQ, Sales Cloud)
• Experience with Apex Data loader, Developer Console, and Workbench
• Level of education: BA/BS
• 5-8+ years of experience supporting a Sales organization
• Highly motivated, independent, thorough, can identify problems with strong analysis skills, and develop solutions
• Hands-on experience with CPQ functionality including Product setup, Product Options, Product configuration & rules, Pricing, Discounting, and Quote templates in Salesforce CPQ
• Strong communication and change management skills
• Clear, concise technical writing skills and excellent interpersonal skills
• Strong spoken and written communication skills to address issues and walk users through resolution
• Robust problem-solving skills and excellent troubleshooting skills

Responsibilities

• Partner with technology and business teams to identify business needs and problems, document requirements, and develop appropriate functional solutions/approaches
• Utilize domain knowledge of multiple business objects, such as CPQ (inclusive of Quotes, Orders, Contracts, Subscriptions), Advanced Approvals, Products and Pricing in support of business needs and delivering solutions for business scale
• Create and update internal workflows, business processes, approval processes, lightning flows, and process builders
• Create and maintain custom fields, validation rules, email alerts, record types, assignment rules, custom objects, page layouts, and sharing rules
• Communicate with the business team and implement scalable solutions in Salesforce
• Maintain interfaces between Salesforce and other Business Systems / Experience integrating Salesforce with 3rd party solutions such as DocuSign, Marketo, Conga, Zendesk, NetSuite, etc
• Support and recommend changes for Profiles/Permission Sets creation and maintenance related to the Quote to Cash process
• Perform data updates and management as needed
• Provide user assistance, training, adoption, and satisfaction around CPQ
• Participate in Release Management, System Testing and Migration, and System maintenance as required

Preferred Qualifications

• Salesforce Advanced Administrator Certification (Desired)
• Knowledge of Salesforce API and other integrations

Benefits

• Medical, Vision, Dental
• 401(k)
• Commuter
• Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement