Senior Account Manager

Summary

Join DEPT® as a Senior Account Manager and lead the development and delivery of daily work for clients. You will understand client needs, build strong relationships, and represent DEPT® to clients. The role requires exceptional output, anticipating opportunities and challenges, and presenting confidently to clients. Experience managing teams and complex social media work is essential, along with strategic thinking and delivering tangible ROI. Inspire your team and earn client trust. This is a hybrid or remote role with various locations and salary ranges available.

Requirements

• 4+ years experience in roles servicing clients in a creative agency environment
• Confident working on large client, social AORs and agency teams
• Confident working on a high-volume, multi service retainer(s) for brands/clients
• Confident working on paid and organic social efforts for brands/clients
• Confident with content production
• Confident working on creator/influencer-led projects
• Exceptional client relationship management skills, ability to foster strong relationships with direct client(s)
• Excellent project management skills, able to identify and recommend efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Ability to exercise critical thinking, identifying, evaluating, and solving problems related to your clients and workstreams

Responsibilities

• Lead and oversee the development and delivery of the day-to-day work we deliver for specific client(s)
• Understand their clients needs, business, goals, and develop strong relationships with day-to-day client(s)
• Represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning
• Ensure that all client requests and deliverables are delivered on brief and to the highest standard
• Anticipate where opportunities and challenges may arise and plan accordingly to capitalize on or mitigate as appropriate
• Be comfortable and credible in front of clients
• Inspire their team and earn the trust and respect of their clients and team
• Work in partnership with day-to-day mid level clients to develop and deliver the work
• Reach out to clients directly when service issues arise
• Develop and present solutions for our clients
• Present work internally and externally; leading client-facing presentations for day-to-day or lower complex work
• Develop, maintain and run recurring client status reports
• Be the day-to-day relationship holder for the client within DEPT®
• Ensure the client’s best interests are central to all decision-making, without compromising the agency’s values
• Drive active engagement on client calls and able to field questions on behalf of the team and work
• Be comfortable and credible in front of clients
• Become an expert in the clients' landscape and needs
• Manage, monitor and reconcile client out-of-pocket funds
• Identify inefficiencies with the team to Account Lead
• Develop accurate and fair cost estimates for lower complex projects
• Engage in discussions about budget adjustments and strategic investments
• Contribute to the development of strategies, approaches to briefs and the development of work that leads clients to the next level of their business
• Effectively communicate distilled, concise and clear feedback, identifying actionable next steps
• Set clear expectations internally and externally
• Draw conclusions and actionable insights from analysis
• Identify, collaborate and troubleshoot problems with other disciplines as they arise
• Lead the day-to-day tasks with autonomy
• Make informed decisions quickly in response to client needs and unforeseen challenges
• Dissect problems and determine effective courses of action
• Balance risk and opportunity when proposing solutions
• Evaluate work and provide recommendations on how to push the work
• Manage upwards effectively
• Utilize strong communication skills daily, understanding the proper channel for the kinds of messages that need to be conveyed, and ensuring teams are updated or informed
• Work across multiple projects simultaneously, managing your time in order to give all work the proper care and attention necessary to produce strong and successful work
• Ensure delivery of work is to the highest possible standard
• Have a thorough understanding of the account(s)’ daily operations to effectively communicate with both the team and clients
• Have a strong understanding of the daily account needs and effectively managing work streams with a client-focused approach
• Familiarity with DEPT's service offerings & able to identify any upsell opportunities

Preferred Qualifications

Experience working with data

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave