Senior Operations Analyst

Summary

Join Humi, a Canadian employment platform now part of Employment Hero, as a Senior Operations Analyst. You will work remotely, collaborating with the Head of Operations, Canada, to drive operational excellence across GTM, CX, and business operations in Canada and the UK. Key responsibilities include designing and implementing scalable processes, supporting sales and CX teams, leading automation initiatives, and developing data-driven reporting. This role requires strong analytical and problem-solving skills, experience with Salesforce and Tableau, and a deep understanding of SaaS business models. Humi offers a flexible remote work environment, cutting-edge tools, and a supportive team culture, along with employee share options and various benefits.

Requirements

• 4+ years of experience in sales operations, business operations, consulting or a similar role (ideally in a tech scaleup)
• Strong working knowledge of Salesforce, Tableau, and sales/CX tech stacks (e.g., Chili Piper, Gong, ZoomInfo, Outreach, LeanData, Zendesk)
• Deep understanding of SaaS business models, KPIs and revenue performance metrics
• Experience designing scalable processes and automating workflows
• Strong analytical and problem-solving skills – able to distil complexity into action
• Confident communicator and collaborator across all levels of the organisation
• Ability to thrive in a high-autonomy, fast-paced environment

Responsibilities

• Design and implement scalable GTM and CX processes across Canada and the UK
• Support sales and CX teams with operational execution to maximize productivity and efficiency
• Lead process automation initiatives to streamline manual workflows and improve performance
• Drive clear, consistent reporting and dashboards to enable data-driven decisions
• Implement and optimize GTM and CX business processes that align with global strategy
• Design and roll out automation across Sales, CX and Operations
• Support Sales and CX teams in day-to-day execution (e.g., lead routing, pipeline management, account assignments)
• Collaborate with stakeholders across Product, Operations, GTM and CX teams
• Develop clean and consistent reporting frameworks with Salesforce, Tableau, etc
• Build dashboards and reports to monitor KPIs and drive strategic insights
• Support project execution by building detailed project plans and tracking deliverables

Preferred Qualifications

Scrum experience

Benefits

• Remote work, with flexibility to own your time and impact
• Access to cutting-edge tools to amplify your work, knowledge and outputs
• ESOP (employee share options) in one of the world’s fastest-growing tech companies
• Very generous paternity leave policy
• Subsidized egg freezing
• WFH office expense budget
• Outstanding learning & development opportunities