Senior Business Strategy Specialist

Summary

Join ServiceNow's Platform & GenAI Strategic Operations Team as an analytical and strategic operations manager. You will drive strategic priorities and operational excellence, developing a deep understanding of ServiceNow's business and its full product suite, including Generative AI. This highly collaborative role offers significant visibility and the opportunity to become a key business partner with senior leaders. You will manage operational cadences, support data-driven decision-making, and drive process improvements. The ideal candidate possesses strong analytical and communication skills and experience in product operations or management consulting.

Requirements

• 5 years of experience in product operations, business operations, or management consulting at a top-tier software company, consulting firm or similar
• Bachelor’s degree in business or related technical field; MBA a plus
• Track record of leading cross-functional projects, building trusting relationships, and influencing others, and able to work with all layers of an organization
• Proven experience working cross-functionally with product, engineering, and business teams
• Excellent communication skills with the ability to present complex ideas clearly and concisely to diverse audiences
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• Strong analytical skills with a focus on data-driven decision-making and proficiency with Excel, PowerPoint, and/or SQL

Responsibilities

• Manage and execute operational cadences (e.g., product reviews, OKRs etc.) and support alignment between Product leaders and cross-functional stakeholders
• Support data-driven decision-making by defining and tracking relevant product and business KPIs
• Program management with cross-functional initiatives and programs including coordinating day-to-day activities, identifying risks, and hosting regular status meetings
• Drive process improvements to streamline communication and decision-making across teams
• Structure complex problems, develop hypotheses, conduct analyses and, suggest recommendations all in high-quality output (written and oral)
• Support senior leaders of the Platform & Gen AI business unit on ad-hoc analysis

Preferred Qualifications

Preferred location is Santa Clara, CA, open to remote (ideally within SF Bay Area, CA; Seattle/Kirkland, WA; or San Diego, CA)

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $109,400 - $180,600
• Equity (when applicable)
• Variable/incentive compensation