Senior Business Systems Analyst

Summary

Join Natera as a ServiceNow Business Analyst, acting as a liaison between business stakeholders and technical teams. Leverage your deep understanding of business operations and the ServiceNow platform to drive impactful solutions. You will provide advanced technical solutions, streamline business processes, and work cross-functionally with various teams. Responsibilities include business process analysis, ServiceNow and Moveworks expertise, testing and QA, stakeholder engagement, documentation, communication, training and support, and applying ITIL practices. The role requires a Bachelor's degree or equivalent experience, 10+ years of ServiceNow experience, and proven expertise in business analysis. Remote work is available in the USA.

Requirements

• Bachelor's degree or equivalent professional experience
• 10+ years of hands-on experience with ServiceNow administration and development, with deep knowledge of ITSM best practices
• Proven expertise in business analysis, requirements gathering, and functional ownership of the ServiceNow platform
• Experience working with ServiceNow AI

Responsibilities

• Analyze and evaluate existing business processes; identify opportunities for automation and improvement using ServiceNow
• Design and implement innovative solutions utilizing the full capabilities of the ServiceNow platform, including AI features
• Apply knowledge of Moveworks to enhance user experience and streamline interactions
• Create and execute comprehensive test plans to ensure the quality, accuracy, and performance of delivered solutions
• Collaborate with both technical and non-technical stakeholders to gather requirements, provide updates, and address challenges
• Develop and maintain detailed documentation including requirement specs, process flows, training guides, and user manuals
• Provide clear, consistent communication across teams and stakeholders to ensure alignment and transparency throughout project lifecycles
• Deliver end-user training sessions and develop supporting materials to facilitate smooth adoption and usage
• Apply ITIL best practices to drive operational efficiency and service delivery excellence

Preferred Qualifications

• Experience with Moveworks (preferred)
• Proven success in managing platform migrations (e.g., Jira to ServiceNow)
• Familiarity with Agile methodologies (e.g., SCRUM, DSDM)
• Experienced in driving cross-functional meetings
• Comfortable working independently and coordinating with external vendors
• Excellent problem-solving abilities and a proactive, self-starter attitude
• Strong interpersonal and communication skills, with the ability to translate complex technical concepts for non-technical audiences

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program