Senior Campaign Manager

Summary

Join our dedicated influencer marketing agency as a Delivery Lead and ensure seamless TikTok campaign execution. You will support Campaign Managers, monitor campaign progress, maintain budget accuracy, and participate in weekly meetings. Responsibilities include reviewing assets, coordinating reports, managing the Agreements board, and onboarding new team members. You will act as a point of escalation for client calls and identify process improvements. This fully remote, full-time independent contractor role requires 5+ years of digital influencer marketing experience and strong organizational and communication skills.

Requirements

• Be Fluent in English speaking with strong public speaking skills, confident in both client and team interactions
• Minimum 5 years of experience in digital influencer marketing experience either in a project management or delivery lead role within a marketing or influencer agency
• Strong organizational skills with a keen eye for detail, and excellent communication skills, both written and verbal
• Demonstrated ability to manage multiple tasks, switch between them quickly, and maintain thorough attention to detail in a fast-paced environment
• Strong problem-solving skills, solution-oriented mindset, and ability to remain calm and composed under pressure
• Excellent people and team management skills, with a focus on customer service and internal communications

Responsibilities

• Provide support to Campaign Managers (CMs), assisting with reviewing assets, creator lists, drafting complex emails, or joining creator calls as needed
• Check the Report board weekly, coordinate with CMs and ensure that reports are completed in a timely manner. Communicate with CMs on Slack, agree on timelines, and ensure that Campaign Directors (CDs) are tagged for review
• Regularly review Work Breakdown Structures (WBS) and boards to ensure all columns are correctly filled, with a focus on maintaining budget accuracy, especially for talent costs
• Participate in the weekly Delivery call on Mondays to decide on the learning sessions for the week. Ensure that two sessions occur monthly—one global and one fun session
• Monitor the Agreements board daily, and proactively message relevant CMs on Slack to address any issues directly on the HubSpot Creator thread
• Ensure the timely upload of campaign assets to TikTok Creators Exchange Program (TTCX)
• Support the onboarding and training of new CMs, ensuring they understand and can effectively navigate the Standard Operating Procedures (SOP) board
• Act as a point of escalation during client calls, providing clarity on issues and presenting well-considered solutions after discussing with the CM beforehand
• Update Pod metrics into the Delivery Weekly Call Agenda
• Identify and support the implementation of new processes to streamline and enhance campaign delivery
• Manage and act as a campaign manager during a high load of work periods, covering colleagues while on leave, and managing campaigns for high-tier clients

Preferred Qualifications

• Experience with project management tools like Monday.com, HubSpot, and Slack
• Ability to work under pressure and meet tight deadlines, and familiarity with TikTok and influencer marketing

Benefits

• Fully remote and full-time
• Friendly work environment
• In-Person company retreats / virtual gatherings
• Growth opportunities at a fast-growing startup
• 9AM - 7PM EST
• Independent contractor relationship