Senior Client Executive

Summary

Join Experian as a Senior Client Executive and cultivate lasting relationships with clients, ensuring revenue growth and contract adherence. This role demands proactive relationship management, understanding client needs, and acting as a liaison between clients and internal teams. You will be responsible for supporting contract renewals, monitoring subscriber growth, advising clients on product optimization, and identifying upsell opportunities. The position requires a Bachelor's degree, 8 years of relevant experience, and strong sales and analytical skills. Experian offers a competitive compensation package including a lucrative overachievement plan, annual trips for top performers, generous paid time off, wellness benefits, employee stock purchase program, and 401k matching.

Requirements

• Bachelor's degree required
• 8 years relationship management related experience
• Sales drive and motivation
• Intellectual horsepower combined with problem solving and analytical skills
• Knowledge of SaaS solutions or an appetite to learn
• Customer service and project management skills
• Willingness to travel

Responsibilities

• Develop relationships with clients by researching and understanding their needs, responding to client concerns and challenges, and being the liaison between the client and internal departments
• Support the renewal of existing business
• Provide tracking and monitoring of subscriber growth rates in aggregate to manage low touch accounts, and identify potential growth opportunities
• Advise client on product bundle, platform and integration best practices and address gaps/opportunities
• Create upsell demand within existing relationships
• Collaborate with MCE to ensure call center issues are addressed and the contracts are right sized when needed to adhere to subscriber growth
• Research client needs and determine how to bundle products to meet client requirements
• Maintain contact with product and service users to enhance client relationships
• Provide customer insights to product and marketing functions to position our offerings effectively
• CRM accountability, Forecast & GAP reporting

Benefits

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Remote work