Senior Collections Analyst

Summary

Join Airtable as a Sr. Collections Analyst and play a critical role in managing accounts receivable, ensuring timely payment recovery. You will handle B2B collections, perform root cause analysis, and conduct reconciliations. Experience with vendor payment portals like Ariba and Coupa is required. Your expertise will improve collection efficiency, supporting financial health and client relationships. The role involves managing an A/R portfolio, adhering to collection strategies, and handling commercial accounts. Success requires strong analytical, communication, and teamwork skills.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 3-5 years of experience in accounts receivable and collections, preferably in the IT software industry
• Proficient in accounting software systems (e.g., Salesforce (CRM), WorkDay (ERP), and Microsoft Office Suite
• Strong understanding of billing functions and collection processes, with experience in commercial collections
• Proven ability to analyze root causes and develop effective solutions
• Excellent verbal and written communication skills, with the ability to interact professionally with clients and internal teams
• Strong attention to detail with a commitment to accuracy and quality in all tasks
• Ability to work collaboratively in a team environment while managing individual responsibilities

Responsibilities

• Effectively manage inbound/outbound correspondence and phone calls to collect outstanding accounts receivable balances
• Identify underlying issues causing payment delays and develop actionable solutions to mitigate these challenges
• Conduct thorough reconciliations to resolve account discrepancies and ensure accuracy in billing
• Undertake additional duties as assigned to support the billing and collections team and contribute to overall departmental goals
• Leverage Workday and Airtable AR/Collections software systems to track and manage accounts receivable
• Manage an assigned A/R portfolio to ensure recovery of outstanding payments and identify any potential bad debt to reduce aged AR in a timely fashion.  Active follow-up, document your collection activities and consistently deliver on collections and AR Aging metrics as assigned
• Adherence to efficient and effective collection strategies to expedite payment recovery and maximize cash flow
• Handle collections for commercial accounts, striving for maximum recovery while maintaining positive client relationships

Benefits

Opportunity to receive benefits, restricted stock units, and may include incentive compensation