Senior Content Designer

Summary

Join ServiceNow's Product Design team as a UX Writer and contribute to the creation of exceptional product experiences. You will actively participate in cross-functional teams, focusing on UX writing for one to two products. Leverage data and customer research to define and manage product-level content strategy. Contribute ideas to optimize team productivity and success. This role requires experience in content design, copywriting, or a related field, along with a strong understanding of design principles and methods. A Bachelor's degree or equivalent experience is required. ServiceNow embraces diversity and welcomes candidates from various backgrounds.

Requirements

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

• Actively participate on cross-functional teams and be responsible for UX writing needs for one to two products, including prototypes, content wireframes, style guides, and content patterns
• Leverage learnings from available data and customer research to define and manage product-level content strategy, with focus extending beyond immediate release
• Contribute ideas for structuring collaborative projects or ongoing content team efforts to maximize productivity and success, based on experience and available metrics, data, and research

Preferred Qualifications

• 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred
• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience
• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation
• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)