Senior Creative Operations Expert

Summary

Join Contentsquare as a Senior Creative Operations Expert and become the backbone of operational efficiency for the Brand Creative Team. You will collaborate with Directors of Design and Copywriting to optimize creative workflows, manage resources, and ensure seamless project execution. This role involves cross-functional collaboration, project performance tracking, vendor management, and driving innovation. You will need 8+ years of experience in a similar role, strong project management skills, and proficiency in relevant tools. Contentsquare offers competitive benefits, including flexible work arrangements, generous paid time off, parental leave, wellbeing allowances, stock options, and a supportive company culture.

Requirements

• 8+ years in creative operations, project management, or a similar role in a fast-paced environment, ideally in B2B tech or SaaS
• A strong background in managing complex, multi-stakeholder projects with an emphasis on effective team collaboration
• Advanced understanding of project management tools (e.g., Asana, Monday, Jira) and familiarity with creative production workflows
• Ability to analyze data and derive actionable insights for improved operational efficiency
• A strategic thinker with the ability to translate high-level business goals into effective creative plans
• Excellent communication skills, with an ability to simplify complex processes and build positive relationships across teams

Responsibilities

• Collaborate with the Directors of Design and Copywriting to drive the design, documentation, and optimization of creative workflows, setting standards for project management from ideation to final execution
• Create scalable frameworks for agile responses to evolving creative demands, ensuring high-quality deliverables that align with team and brand objectives
• Ensure projects are appropriately staffed, balancing workloads, as well as suggesting and prioritizing high-impact projects
• Use data-driven insights to optimize resource allocation and maximize team productivity
• Work closely with Marketing, Product, People, Finance and other teams to align on project goals, milestones, and timelines
• Serve as the primary point of contact for cross-functional teams and external partners, ensuring clarity in roles, responsibilities, and expectations
• Define and report on key performance indicators (KPIs) for creative operations, such as project timelines, resource efficiency, and budget adherence
• Use data insights to improve processes and support team alignment with business objectives
• Manage relationships with freelancers and agencies, ensuring quality and consistency with brand standards
• Oversee the creative budget, identifying ways to optimize spending and enhance project ROI
• Lead initiatives to continually improve the efficiency and quality of creative workflows, from implementing new tools to running retrospectives that foster continuous improvement
• Facilitate collaborative workshops to encourage a culture of innovation and process excellence within the team

Preferred Qualifications

Hands-on Creative background

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country