Raptor Maps is hiring a
Senior Customer Success Associate, Remote - Worldwide

Summary

The job is for a Senior Customer Success Associate at Raptor Maps, a fast-growing solar data management startup. The role involves managing customer relationships, driving renewals and expansions, overseeing onboarding, and collaborating with various teams to improve processes and inform product development.

Requirements

• 3+ years experience in independently building relationships with energy industry customers
• Experience in selling SaaS solutions with >$75K annual recurring revenue
• Conducting discovery calls with a wide range of customer stakeholders, including executive-level engagements
• Crafting renewal strategies, winning proposals, and account plans
• Managing >5 enterprise customers simultaneously
• Independently driving process improvement changes

Responsibilities

• Drive renewals and expansions across the existing customer base
• Manage and nurture customer relationships throughout the customer lifecycle
• Oversee critical aspects of onboarding and ensure successful adoption
• Propose and implement changes to onboarding processes
• Secure renewals by implementing effective retention strategies
• Support and formalize data collection on customer feedback, customer satisfaction and NPS across the customer base
• Craft comprehensive customer success plans that clearly identify a path to adoption maturity, customer satisfaction, and renewal/upsell opportunities
• Assist in creating reliable, data-backed playbooks (SOPs) for use at scale

Preferred Qualifications

Fluency in languages beyond English is a plus, although not required

Benefits

• Healthcare with dental and vision options
• Unlimited vacation policy
• 401(k)
• Desk budget
• Monthly remote social events and plenty of DoorDash credit