Raptor Maps is hiring a
Senior Customer Success Associate, Remote - Worldwide
![Logo of Raptor Maps](https://cdn.jobscollider.com/logo/raptor-maps-e7bf.webp)
Please let Raptor Maps know you found this job on JobsCollider. Thanks! 🙏
Summary
The job is for a Senior Customer Success Associate at Raptor Maps, a fast-growing solar data management startup. The role involves managing customer relationships, driving renewals and expansions, overseeing onboarding, and collaborating with various teams to improve processes and inform product development.
Requirements
- 3+ years experience in independently building relationships with energy industry customers
- Experience in selling SaaS solutions with >$75K annual recurring revenue
- Conducting discovery calls with a wide range of customer stakeholders, including executive-level engagements
- Crafting renewal strategies, winning proposals, and account plans
- Managing >5 enterprise customers simultaneously
- Independently driving process improvement changes
Responsibilities
- Drive renewals and expansions across the existing customer base
- Manage and nurture customer relationships throughout the customer lifecycle
- Oversee critical aspects of onboarding and ensure successful adoption
- Propose and implement changes to onboarding processes
- Secure renewals by implementing effective retention strategies
- Support and formalize data collection on customer feedback, customer satisfaction and NPS across the customer base
- Craft comprehensive customer success plans that clearly identify a path to adoption maturity, customer satisfaction, and renewal/upsell opportunities
- Assist in creating reliable, data-backed playbooks (SOPs) for use at scale
Preferred Qualifications
Fluency in languages beyond English is a plus, although not required
Benefits
- Healthcare with dental and vision options
- Unlimited vacation policy
- 401(k)
- Desk budget
- Monthly remote social events and plenty of DoorDash credit
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- 💰$100k-$120k📍United States
- 💰~$80k-$110k📍United States
- 💰~$130k-$160k📍United States
- 💰$95k-$146k📍United States
- 💰$60k-$120k📍Malaysia
- 💰~$150k-$222k📍Malaysia
- 💰$80k-$120k📍United States
- 💰$75k-$105k📍United States
- 💰~$128k-$140k📍India
Please let Raptor Maps know you found this job on JobsCollider. Thanks! 🙏