Stellar Health is hiring a
Senior Customer Success Associate, Remote - United States

Summary

The job is for a Senior Customer Success Associate at Stellar Health, a US-based health tech company. The role involves managing customer relationships end-to-end, partnering with various teams, and building trusted relationships with clients. The salary range is $100,000 - $120,000 with potential for performance-based bonuses and equity grants.

Requirements

• At least 2 years of previous work experience in a customer/client facing role, with preference for candidates who have worked in healthcare
• Skilled at customer management and can build relationships as a trusted & respected thought-partner
• Able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
• Experienced in prioritization and project management
• Exceptional communicator, able to crisply articulate problems and solutions even when operating under uncertainty
• Ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
• Strong analytical skills with attention to detail and able to handle complex data

Responsibilities

• Support end to end Customer Relationship Management
• Conduct analysis to help define the overall Customer Success strategy for dedicated customers
• Analyze and monitor trends in data to ensure we are on track to hit key performance metrics
• Evaluate customer health - help uncover root causes for barriers and contribute to strategies to help mitigate risk and identify opportunities for account growth
• Partner with our growth team on upsell and renewal strategy
• Build trusted relationships with varying seniority levels, internally and externally
• Flex data and analytics chops on a regular basis

Preferred Qualifications

Strong interest in healthcare, particularly value-based care, and/or willingness to learn more

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
• Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events for in-office and remote employees