Stellar Health is hiring a
Senior Customer Success Associate, Remote - United States
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Senior Customer Success Associate
🏢 Stellar Health
💵 $100k-$120k
📍United States
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Summary
The job is for a Senior Customer Success Associate at Stellar Health, a US-based health tech company. The role involves managing customer relationships end-to-end, partnering with various teams, and building trusted relationships with clients. The salary range is $100,000 - $120,000 with potential for performance-based bonuses and equity grants.
Requirements
- At least 2 years of previous work experience in a customer/client facing role, with preference for candidates who have worked in healthcare
- Skilled at customer management and can build relationships as a trusted & respected thought-partner
- Able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
- Experienced in prioritization and project management
- Exceptional communicator, able to crisply articulate problems and solutions even when operating under uncertainty
- Ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
- Strong analytical skills with attention to detail and able to handle complex data
Responsibilities
- Support end to end Customer Relationship Management
- Conduct analysis to help define the overall Customer Success strategy for dedicated customers
- Analyze and monitor trends in data to ensure we are on track to hit key performance metrics
- Evaluate customer health - help uncover root causes for barriers and contribute to strategies to help mitigate risk and identify opportunities for account growth
- Partner with our growth team on upsell and renewal strategy
- Build trusted relationships with varying seniority levels, internally and externally
- Flex data and analytics chops on a regular basis
Preferred Qualifications
Strong interest in healthcare, particularly value-based care, and/or willingness to learn more
Benefits
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events for in-office and remote employees
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Please let Stellar Health know you found this job on JobsCollider. Thanks! 🙏