Senior Design Program Manager

Summary

Join Discord's team as a Program Manager to empower product teams in conducting effective self-service research. You will design and maintain infrastructure that democratizes user research, enabling designers, product managers, and engineers to gather user insights independently. Collaborate with various teams to develop training materials, best practices, and support systems for user research accessibility. This foundational program will scale with Discord's growth. The position is temporary and US-based. The salary range is $196,000 to $220,500 + benefits.

Requirements

• 8+ years of experience in program management, research operations, or a related field
• Experience with various tools like survey platforms, qualitative research platforms, and knowledge management systems
• Strong documentation and process development skills
• Excellent communication and interpersonal skills
• Basic understanding of UX research methodologies
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Design self-serve research systems and processes for PMs and Designers that can scale efficiently as Discord grows
• Manage partnerships with external UXR platforms (like UserTesting.com ), serving as the primary point of contact and administrator
• Create and maintain documentation, training materials, and best practices for self-service research tools
• Enable product team members to conduct high-quality self-service research independently
• Develop and implement a comprehensive program for democratizing user research across Discord
• Track usage metrics and gather feedback to continuously improve the self-service research program
• Collect feedback to ensure the self-serve tools/resources bring value to the company
• Establish quality standards for self-service research to ensure consistency and reliability
• Facilitate knowledge sharing across teams to maximize the value of research insights
• Stay current on UX research tools and methodologies to recommend improvements to our tech stack

Preferred Qualifications

Experience working with product design teams

Benefits

The US base salary range for this temporary full-time position is $196,000 to $220,500 + benefits