Remote Senior Director
at Saviynt

Summary

Join Saviynt as a Seasoned Director/Senior Director to lead our platform support team and drive operational excellence. You will be responsible for troubleshooting platform issues, monitoring improvements, and identifying root causes of stability issues. This role requires strong leadership skills, experience in cloud operations, and ability to work collaboratively with internal teams.

Requirements

• 7 to 10+ years related work experience in Cloud operations managing a 24 x7 Global team responsible for supporting a mission critical environment
• 7 years of experience working with Linux, and cloud providers like AWS, Azure
• 5+ years leading and developing a global team
• 3+ years’ experience working with Kubernetes
• 3+ years working knowledge of XML, JSON, and scripting languages

Responsibilities

• Troubleshooting platform issues
• Monitoring improvements
• Identifying root causes of stability issues
• Developing and implementing Standard Operating Procedures and processes for the Platform Support Organization
• Ensuring all Service requests from Customers meet Customer SLA/OLA based on logged severity
• Forecasting and scheduling team based on volumes and trends to ensure service levels and Customer KPIs are met
• Monitoring and reporting on all KPIs, Metrics reporting to executives on a Weekly/monthly basis for Platform support
• Providing guidance to the team on performance issues and best practices to meet the customer use cases
• Coordinating with product team in the architectural design process and providing feedback to enhance the product features/add new functionalities

Benefits

• Competitive total rewards package
• Learning opportunities to grow and advance in your career