Varsity Tutors, a Nerdy Company is hiring a
Senior Director

Summary

The job description is for a Senior Director, Consumer Business Operations role at Nerdy, a leading platform for live online learning. The candidate will lead and drive the efficiency of the company's consumer business, optimizing sales processes, implementing new technologies, and building a scalable sales engine.

Requirements

• Bachelor’s degree required, (Master's degree or MBA strongly preferred)
• 10+ years of proven experience in sales/revenue operations leadership
• Proven experience in managing inside sales and customer support operations within a high-volume call environment
• Strong understanding of call routing, optimization, and quality control in a sales-focused call center
• Demonstrated ability to manage, develop, and inspire a team of direct reports
• Excellent strategic planning and leadership skills
• Experience establishing and maintaining a consistent operational pace and discipline
• Exceptional analytical, decision-making, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience leading analytical projects and guiding decision-making based on rigorous data analysis
• Strong Excel skills required, SQL and Looker (or other visualization tools experience) is preferred

Responsibilities

• Sales Operations Strategy: Develop and execute a comprehensive sales operations program
• Team Leadership: Build, mentor, and lead high-performing sales and customer success teams
• Sales Process Optimization: Define, document, and continually refine sales and customer success processes to increase efficiency and effectiveness, ensuring alignment with industry best practices
• Data-Driven Decision Making: Implement a data-driven approach to analyze sales and customer success performance, identify trends, and provide actionable insights to sales leadership
• Sales Enablement: Oversee the development and execution of sales enablement programs, tools, and content to equip the sales team with the necessary knowledge and resources for success
• Sales Compensation and Incentives: Design, implement, and manage sales and customer success compensation plans that motivate and reward high performance while aligning with the company's financial goals
• Cross-Functional Collaboration: Collaborate closely with other departments, including marketing, finance, and product development, to ensure alignment and seamless execution of go-to-market strategies
• Performance Measurement: Define and monitor key performance indicators (KPIs) to track the effectiveness of sales and customer success operations initiatives and drive continuous improvement
• Budget Management: Allocate and manage the budget for the sales and customer success functions, ensuring cost-effectiveness and ROI
• Sales Forecasting: Work closely with sales leadership to develop accurate sales forecasts and provide insights for resource allocation and strategy adjustments

Benefits

• Competitive Salary plus Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
• Once-in-a-lifetime opportunity to help transform how the world learns!