Varsity Tutors, a Nerdy Company is hiring a
Senior Director

Summary

The job is for a Senior Director role at Nerdy, a leading online learning platform. The role involves improving operational processes, implementing new technologies, and optimizing sales performance. The ideal candidate should be detail-oriented, analytical, and able to work in a fast-paced environment.

Requirements

• Bachelor’s degree required, (Master's degree or MBA strongly preferred)
• 10+ years of proven experience in sales/revenue operations leadership
• Proven experience in managing inside sales and customer support operations within a high-volume call environment
• Strong understanding of call routing, optimization, and quality control in a sales-focused call center
• Demonstrated ability to manage, develop, and inspire a team of direct reports
• Excellent strategic planning and leadership skills
• Experience establishing and maintaining a consistent operational pace and discipline
• Exceptional analytical, decision-making, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience leading analytical projects and guiding decision-making based on rigorous data analysis
• Strong Excel skills required, SQL and Looker (or other visualization tools experience) is preferred
• Scalability-minded with the ability to accelerate and automate sale processes
• Extremely proactive and self-driven, with the ability to anticipate needs and find solutions
• A proven ability to track, prioritize, and drive analytical projects and improvements
• High level of attention to detail and accuracy in a fast-paced environment
• Strong interpersonal skills and sound judgment capabilities
• Highly organized, with the ability to simplify processes and create efficiencies for individuals and teams
• Understand and appreciate that Nerdy is an apolitical company

Responsibilities

• Develop and execute a comprehensive sales operations program
• Build, mentor, and lead high-performing sales and customer success teams
• Define, document, and continually refine sales and customer success processes to increase efficiency and effectiveness
• Implement a data-driven approach to analyze sales and customer success performance
• Oversee the development and execution of sales enablement programs, tools, and content
• Design, implement, and manage sales and customer success compensation plans
• Collaborate closely with other departments to ensure alignment and seamless execution of go-to-market strategies
• Define and monitor key performance indicators (KPIs) to track the effectiveness of sales and customer success operations initiatives
• Allocate and manage the budget for the sales and customer success functions
• Work closely with sales leadership to develop accurate sales forecasts

Benefits

• Competitive Salary plus Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
• Once-in-a-lifetime opportunity to help transform how the world learns!