Senior Director, Business Operations

Summary

Join Velocity Global as a Senior Director, Business Operations and lead three critical functions: Process Excellence, System Ownership, and Strategic Operations. You will design and implement scalable processes and automation solutions, build operational frameworks for sustainable growth, and serve as an internal consultant to the COO. Leading a team of 8-10, you'll focus on scaling operations with process-driven solutions. This remote US-based role requires a proven track record in scaling operational processes across complex systems and expertise in building and optimizing core operational systems. You will be responsible for designing, standardizing, and implementing flexible and scalable operational processes, optimizing core operational systems, and spearheading automation solutions. Velocity Global offers a range of benefits including flexible time off, parental leave, health and dental insurance, retirement savings, an employee incentive plan, a WFH stipend, company and spot bonuses.

Requirements

• Proven experience in scaling operational processes across complex systems, with a strong focus on designing flexible, data-driven, and automation-enhanced workflows
• Expertise in building and optimizing core operational systems, with a track record of driving system integrations, process improvements, and automation initiatives
• Strong ability to develop and implement rigorous operational frameworks that support growth, scalability, and operational excellence across functions and regions
• Data-driven, strategic thinker with the ability to provide insightful analysis and actionable recommendations for complex operational challenges
• Minimum 10 years experience leading teams to execute scalable solutions, build efficient systems, and drive continuous process improvement

Responsibilities

• Design, standardize, and implement flexible and scalable operational processes that evolve with business growth, ensuring consistency and efficiency across all functions
• Lead the optimization of core operational systems (e.g., DevRev) to enhance functionality, improve integration, and increase system performance
• Spearhead the development and implementation of automation solutions that streamline workflows, reduce manual intervention, and increase operational efficiency
• Standardize operational processes across global teams, focusing on operational excellence and ensuring alignment with overall business objectives and continuous improvement
• Partner closely with the COO and operational leadership to identify and address complex operational challenges, acting as an internal consulting function to drive strategic improvements
• Conduct in-depth, data-driven analysis of operational gaps and inefficiencies, providing and executing actionable recommendations that foster scalable improvements
• Lead strategically significant initiatives, driving them from conception to execution with a focus on long-term scalability and operational excellence

Benefits

• Flexible Time Off + Parental Leave
• Health and Dental Insurance (where applicable)
• Retirement Savings + Employee Incentive Plan
• WFH Stipend
• Company Bonus + Spot Bonuses