Senior Director, Content & Communications

Summary

Join Level Access as a Senior Director of Content and Communications to lead and scale the company's storytelling efforts. You will define and implement the overall marketing communications strategy, encompassing messaging, content, PR, thought leadership, and social media. This role involves developing a unified messaging and positioning framework, leading and mentoring a high-performing content team, and managing external resources. You will also collaborate with cross-functional leaders to ensure unified storytelling across the buyer and customer journey. Success in this role will be measured by the delivery of a new messaging framework, a cohesive content plan, a high-performing team, increased media coverage, and improved content and communications metrics. The position offers a competitive benefits package, including bonus opportunities and unlimited vacation.

Requirements

• 10+ years in marketing communications, content strategy, or brand leadership roles, ideally in B2B SaaS or a high-growth tech environment
• Experience owning and evolving a full marketing communications strategy, with strong cross-functional alignment
• Demonstrated success in building and scaling content teams — including mentoring, performance management, and org design
• Skilled at bringing a team on the journey, aligning them to evolving priorities, encouraging action, and communicating with clarity
• Proven success developing and rolling out messaging and positioning frameworks that influence company-wide storytelling
• Deep background in corporate communications, executive messaging, PR strategy, and social media
• Data-driven with experience setting and optimizing content and comms performance metrics
• Comfortable operating in a matrixed environment and influencing senior stakeholders across departments
• Strong editorial instincts and creative judgment, with a passion for impactful, inclusive storytelling

Responsibilities

• Lead the development of a unified messaging and positioning framework that differentiates Level Access in the market
• Partner with external agencies and internal team members (executive, product, sales) to define and socialize messaging across channels
• Ensure consistent application of messaging across web, campaigns, sales materials, and public communications
• Define and implement the overall marketing communications strategy across content, PR, thought leadership, and social
• Lead and mentor a growing team of content strategists, writers, and editors, providing coaching, feedback, and professional development
• Champion a collaborative, mission-driven team culture rooted in clarity, creativity, and accountability
• Bring the team along the strategic journey — motivating through change, clearly communicating direction, and encouraging experimentation and ownership
• Manage internal and external content resources, including agencies, freelancers, and PR partners
• Ensure all content reflects our brand tone, meets accessibility standards, and aligns with performance goals
• Balance brand with lead generation strategy. Ensuring specific targeted messaging for new business and customer segments
• Own brand voice, and messaging hierarchy
• Manage external PR agency to deliver proactive media outreach, thought leadership, and earned coverage
• Lead social media strategy and execution, ensuring channel-specific content that engages key audiences
• Support crisis communications and reputation management in partnership with the CMO and executive leadership
• Ensure all communications and content are strategically aligned, creating a consistent thread that ties everything back to the core strategy
• Collaborate closely with leaders across Product Marketing, Sales, Customer Success, and People to ensure unified storytelling across the buyer and customer journey
• Act as an essential communications partner to executives, supporting key initiatives, internal messaging, and leadership visibility
• Align closely with Demand Gen and Web teams to ensure content strategy maps to pipeline goals and business impact
• Define content and communications critical metrics across channels, including awareness, engagement, and conversion
• Build reporting structures that provide access to performance and surface actionable insights
• Optimize content plans based on performance data, SEO/GEO trends, audience needs, and business priorities

Benefits

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO