Senior Director, Development Operations

Summary

Join The States Project as their Senior Director of Development Operations! This full-time, remote position with occasional travel oversees and optimizes the development team's operational systems, workflows, and processes. You will manage multiple concurrent projects, lead process improvements, and collaborate with various stakeholders. The ideal candidate possesses a Bachelor's degree (Master's preferred), 10+ years of fundraising experience (PAC and 501c4/501c3 experience strongly preferred), and 5+ years building fundraising infrastructure. The States Project offers a competitive benefits package including health insurance, paid time off, 401(k) matching, and more. Apply by February 7th, 2025.

Requirements

• Passion for and alignment with the organization’s mission, vision, and theory of change
• Commitment to diversity, equity, inclusion, and belonging
• Self-starter with a drive to make things happen: proven track record of excellence and high standards for success
• Highly collaborative approach
• No job is too small mindset
• Excellent written and verbal communication skills
• Capable of analyzing and using data to make resourcing and programmatic decisions
• Capable of independently managing time and tasks associated with a fast-paced organization
• Bachelor’s degree in a marketing, business, non-profit leadership, or related area of study
• Minimum of 10+ years of experience fundraising for PACs and 501c4’s and 501c3’s, with a strong preference for PAC and C4 fundraising experience
• 5+ years experience building and maintaining fundraising infrastructure, primarily working in donor databases

Responsibilities

• Monitor workflows to ensure compliance with relationship management rules, industry standards, and legal regulations
• Conduct regular audits of processes, identifying discrepancies or areas of non-compliance
• Train and educate team members on policies, best practices, and compliance requirements
• Develop and implement a prospect research pipeline that will identify, evaluate, and engage supporters
• Develop and implement long-term strategies for system integration, process improvements, and operational excellence with partnership
• Align systems and processes with development and business objectives
• Institute a robust checks-and-balance system, ensuring accurate reconciliation of donations with financial and other records
• Manage the design, implementation, and maintenance of the Development team’s tools such as the CRM
• Ensure systems are scalable, secure, and meet the evolving needs of the development team
• Analyze existing workflows and identify inefficiencies or bottlenecks
• Lead process re-engineering initiatives to enhance productivity and reduce costs
• Implement automation where appropriate
• Collaborate with department heads to understand and work to resolve operational challenges and requirements
• Ensure systems and processes support cross-functional collaboration and communication
• Manage relationships with external vendors and service providers
• Negotiate contracts and ensure service level agreements are met
• Provide team members with the information, tools, and resources to improve performance and reach objectives
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one-on-ones and performance reviews
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence. Hire, orient, and lead team members as necessary

Preferred Qualifications

Graduate degree

Benefits

• 75% paid coverage of medical, dental, and vision for individuals and dependents
• Basic life insurance
• An employee assistance program
• Unlimited PTO
• 401(k) matching
• Annual professional development
• Wellness
• Work-from-home stipends
• Paid family leave