Senior Director, Market Performance

Summary

Join Stellar Health as the Senior Director, Market Performance and lead provider engagement and success. You will oversee a team of Market Performance Managers, ensuring effective use of the Stellar App and closing critical care gaps. Responsibilities include managing provider network performance, troubleshooting cross-functional challenges, and collaborating with internal stakeholders. This role requires at least 10 years of healthcare operations experience and 5 years of people management experience, with a strong understanding of population health and value-based care. The successful candidate will possess excellent data analysis skills and communication abilities. Stellar offers a competitive salary, annual performance-based bonuses, equity grants, and a comprehensive benefits package.

Requirements

• At least 10 years of experience in a healthcare operations role
• At least 5 years of experience in a people management role, with demonstrated success in hiring, coaching, mentoring, and developing a high performing team
• Experience managing a layered team and driving high performance from people managers is a must
• Recent experience in Population Health, Clinical Operations, or Value Based Care organization is a must
• An in-depth understanding of the responsibilities of various roles within a provider’s office. Demonstrated ability to build stakeholder relationships with these roles
• The ability to ruthlessly prioritize, negotiate deliverables internally and externally, and say “no” when necessary
• Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges
• Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Responsibilities

• Oversee, grow, and develop our Market Performance Team, including the direct management of team managers
• Deliver on key provider success metrics across our network
• Serve as the go-to contact for key strategic providers as needed, attending Leadership meetings based on priority
• Partner closely with our [Payer / Health Plan focused] Customer Success team on goal-setting and program scoping
• Leverage data to inform decisions and recommendations on where the team should focus its efforts, adjust strategy, prioritize initiatives, and develop new tactics
• Work with Regional Market Performance Managers to develop and implement scalable processes and playbooks
• Collaborate with Network Engagement and Customer Success teams related to onboarding, performance and re-engagement
• Provide feedback to Product, Technical Implementations, and other areas of Operations to advocate for product/process changes that will result in improved provider experience and increased performance

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees
• The salary range for this role is $220,000 - $250,000 and will be eligible for an annual performance based bonus and equity grant