Senior Director of Product

Summary

Join Jobber as a Senior Director of Product to lead the Fintech team and shape the future of embedded finance for home service businesses. You will define and execute the product vision for all financial products, including invoicing, payments, capital, and financial insights. This role requires extensive experience in senior-level product management within financial services, particularly with SMB merchant acquiring and vertical SaaS. You will collaborate with cross-functional teams, drive customer adoption, and deliver meaningful revenue growth. Jobber offers a remote-first work environment, a competitive compensation package, and opportunities for professional development. This is a chance to make a significant impact on a growing industry.

Requirements

• Proven experience in senior-level product management, focused on financial services
• Experience with SMB merchant acquiring
• Experience with vertical SaaS, ideally service-based businesses
• Passion for small business success —deep understanding of financial challenges faced by service-based businesses
• Customer-first mindset —committed to building products that drive real, measurable financial impact for our customers
• Commercial lens —you understand how Fintech functionality translates into Jobber’s business outcomes (revenue, LTV)
• Able to think big while diving deep—crafting a strategic product vision across a broad landscape while also getting into the details to ensure we build the right solutions for our customers
• Strong cross-functional leadership —expert at uniting teams around a shared vision
• Exceptional communication skills —able to simplify complex concepts for diverse audiences

Responsibilities

• Develop and execute a product vision that ensures Jobber's Fintech offering evolves into a powerful financial ecosystem for small home service businesses
• Conduct broad and deep customer discovery to uncover financial pain points and develop impactful solutions
• Guide teams in building seamless financial experiences that drive adoption, usage and ultimately business impact for both our customers and Jobber
• Partner with engineering, design, analytics, risk, operations and customer-facing teams to identify gaps and prioritize development of capabilities
• Partner with go to market teams - including product marketing, sales, and customer success to drive adoption and usage of Fintech offerings
• Effectively communicate the product vision, strategy, and roadmaps to leadership, cross-functional teams, and external stakeholders
• Act as the voice of the customer, and lead the effort to define a set of powerful workflows and insights to increase revenue, maximize profit, and manage cash flow effectively
• Establish strong feedback loops with customers to continuously refine and iterate on product solutions
• Deliver meaningful revenue growth for Jobber by systematically scaling adoption, usage, Money In and Money Out transaction volume, retention, and ultimately driving customer LTV
• Define and track success metrics for Fintech initiatives, ensuring alignment with customer and Jobber outcomes
• Leverage data and qualitative feedback to evaluate product performance, inform strategic decisions, and prioritize improvements
• Continuously iterate on functionality based on feedback, market trends, and performance data

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers