Senior Director, Global People Operations

Summary

Join Sprout Social's People Operations team as the Senior Director of Global People Operations, reporting to the Chief People Officer. Lead the charge in redefining employee experiences and driving operational excellence. Oversee AI-driven strategy, People Analytics, Shared Services, HRIS, and the People Team PMO. Develop and own the AI and People Analytics strategy, scale shared services, lead HRIS and tech stack innovation, and champion global HR compliance. Foster a culture of innovation and continuous improvement, mentor your team, and partner with senior leaders across functions. This role requires a visionary HR leader with expertise in global people operations, technology, and data-driven decision-making.

Requirements

• 10+ years of progressive HR operations experience, including at least 5 years in a leadership role
• Expertise in AI-driven solutions and People Analytics to support strategic decision-making
• Proven success managing HRIS platforms, especially Workday, with a strong background in implementation and optimization
• Demonstrated ability to lead large, global teams and drive cross-functional collaboration

Responsibilities

• Develop and Own the AI and People Analytics Strategy: Lead the adoption of AI-driven tools and leverage advanced analytics to generate actionable insights, shape organizational strategies, and enhance employee experiences
• Oversee Shared Services and Operational Excellence: Scale and refine global shared services to deliver seamless, efficient, and compliant people processes. Direct the management of key processes, including global onboarding, mobility, compliance, and terminations. Ensure the team is trained and equipped to manage all operational aspects effectively, from addressing employee inquiries to overseeing regulatory compliance
• Lead HRIS and Tech Stack Innovation: Drive the strategic management of Workday and other HR technologies, enhancing automation, scalability, and global alignment while integrating cutting-edge tools to future-proof our HR tech ecosystem
• Drive the People Team PMO: Establish and lead the People Team Program Management Office to execute high-impact initiatives that align with business priorities and deliver measurable results
• Champion Global HR Compliance: Serve as the owner of global HR compliance, shaping policies related to remote work, time and absences, and security. Oversee the maintenance of employment-related records (e.g., I-9, EEO-1 reports) and ensure that all legal and regulatory requirements are met across jurisdictions
• Challenge the Status Quo: Foster a disruptor mindset by questioning norms, driving innovation, and implementing transformative solutions that simplify and elevate the employee experience
• Lead Cross-Functional Collaboration: Partner with senior leaders across functions to align people operations strategies with business goals, streamline processes, and deliver scalable global solutions
• Foster a Culture of Innovation and Continuous Improvement: Identify opportunities for process enhancements, operational efficiencies, and creative solutions that transform how we operate and engage with our employees
• Mentor and Develop Your Team: Lead and inspire the Global People Operations, HRIS, and PMO teams, building a high-performing, inclusive, and innovative culture that aligns with our values and drives impact

Preferred Qualifications

• Experience in a high-growth, multinational organization
• Proven track record in large-scale HR transformations, including operational scalability and system integration

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter
• Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit)
• Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Sprout offers “Flexible Paid Time Off” and ten paid holidays
• Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan