Senior Director, Solutions Consulting

Summary

Join Hello Heart as a Senior Director, Solutions Consulting and become a critical member of the commercial team, supporting sales efforts focused on Hello Heart Solutions. Reporting to the SVP, Medical Affairs, you will serve as a subject matter expert for various teams, collaborating cross-functionally to deliver the Hello Heart solution. This role involves providing clinical expertise, leading the medical affairs team, and mentoring new team members. You will partner with the commercial team to increase win rates, present at conferences, and create content to support the sales process. The position requires a Bachelor's degree or equivalent, a valid clinical certification, and significant experience in people management, client-facing roles, and healthcare technology. A competitive salary is offered.

Requirements

• Bachelor’s Degree or equivalent work experience
• Valid clinical certification or degree in a healthcare-related field, such as a NP, DPT, RD, etc
• 4+ years of experience in a people manager role, specifically with leading a team of direct reports
• 7+ years experience in client facing roles, ideally within a sales, marketing, or client experience position
• Previous experience working with product and solutions teams, ideally within a healthcare technology organization
• Experience in a high growth, fast changing environment, ideally previous experience working within a startup organization
• Excellent poise and presentation skills, ideally with previous experience owning speaking engagements
• Ability to travel approximately 10~20%

Responsibilities

• Partner with our Commercial team to increase our win rates by delivering to prospects the Hello Heart value proposition and demo, as well as answering questions/objections from prospects, partners, and consultants
• Speak to the Hello Heart solution and its value proposition at speaking engagements, with typical conferences including employer benefits conferences, health plan conferences, etc
• Effectively collaborate with members of cross functional teams, including Sales, Customer Success, Sales Ops, Partnerships, Consultant Relations, Marketing, and Product teams to develop and deliver prospect and client facing expertise
• Mentor and help train new Medical Affairs team members, overseeing the team’s day-to-day activities
• Create purpose-built content (ex: solution design mock-ups) to improve solution knowledge and support the sales process and methodology focused on Hello Heart Solutions
• Learn and understand the various tools utilized by our Commercial teams, driving further enablement and adding value (short videos, job aides, etc.)
• Serve as a clinical and solutions SME during meetings with prospects, partners, consultants and existing clients to understand our differentiators and to drive excitement about our value proposition
• Develop and maintain intra-company relationships consistent with our values
• Assist with clinical and solution responses to RFPs, RFIs and proposals
• Assist in demonstrating Hello Heart client value with shared clients’ consultant teams and spreading the word across the practice when we deliver strong ROI and clinical outcomes
• Serve as a company wide internal and external resource on enablement of product features
• Execute high level sales presentations for our most valued partners including the planning and post-mortem of these activities

Benefits

The US base salary range for this full-time position is $200,000.00 to $220,000.00